Podcast

The Experience Edge

Author: Jochem van der Veer
Feed episode count: 83
Official site: https://www.theydo.com
RSS: https://anchor.fm/s/fb8746cc/podcast/rss
JSON: /v1/public/podcasts/the-experience-edge-7117779
Markdown: /podcast/the-experience-edge-7117779.md

Summary

Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.

Episodes

Jun 4, 2026 · not_requested

How To Turn Messy CX Data Into AI-ready Team Action

Duration seconds: 871
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/How-To-Turn-Messy-CX-Data-Into-AI-ready-Team-Action-e3kb03v

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May 27, 2026 · not_requested

Why Your CX Message Isn't Landing

Duration seconds: 799
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Why-Your-CX-Message-Isnt-Landing-e3jv722

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Apr 29, 2026 · not_requested

Ep. 73 - Rethinking Empathy In High Stakes Moments

Duration seconds: 234
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--73---Rethinking-Empathy-In-High-Stakes-Moments-e3ikld0

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Apr 22, 2026 · not_requested

Ep 72 - Why AI Needs Journey Context to Actually Work

Duration seconds: 4300
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-72---Why-AI-Needs-Journey-Context-to-Actually-Work-e3i9aj6

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Apr 15, 2026 · not_requested

Ep. 71 - Why Omnichannel Is Slowing AI Adoption in Enterprises

Duration seconds: 505
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--71---Why-Omnichannel-Is-Slowing-AI-Adoption-in-Enterprises-e3hudtp

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Apr 8, 2026 · not_requested

Ep. 70 - What Warner Bros Discovery Gets Right About CX

Duration seconds: 3247
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--70---What-Warner-Bros-Discovery-Gets-Right-About-CX-e3hjhvv

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Apr 1, 2026 · not_requested

Ep 69. - The Missing Link Between Data and Better Decisions - Insights

Duration seconds: 754
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-69----The-Missing-Link-Between-Data-and-Better-Decisions---Insights-e3h92ik

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Mar 25, 2026 · not_requested

Ep. 68 - Why Target Designs for Moments, Not Shelf Conversion - Gene Hong

Duration seconds: 3392
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--68---Why-Target-Designs-for-Moments--Not-Shelf-Conversion---Gene-Hong-e3gtgl9

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Mar 18, 2026 · not_requested

Ep. 67 - Insights 11 - How CX metrics can hide a broken customer experience

Duration seconds: 629
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--67---Insights-11---How-CX-metrics-can-hide-a-broken-customer-experience-e3gj3k3

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Mar 11, 2026 · not_requested

Ep. 66 - What Goldman Sachs Gets Right About experience debt - Ashana Singhania

Duration seconds: 3398
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--66---What-Goldman-Sachs-Gets-Right-About-experience-debt---Ashana-Singhania-e3g7sd0

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Mar 5, 2026 · not_requested

Ep. 63 - How H&M aligns 79 markets around one customer journey - Anne-Kathrine Nissen -

Duration seconds: 3452
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--63---How-HM-aligns-79-markets-around-one-customer-journey---Anne-Kathrine-Nissen---e3g08fg

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Mar 4, 2026 · not_requested

Ep. 65 - Power users hate magical experiences - Adam Towne

Duration seconds: 3310
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--65---Power-users-hate-magical-experiences---Adam-Towne-e3fsj27

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Feb 25, 2026 · not_requested

Ep. 64 - Why product teams keep missing the real journey - Steve Cleff

Duration seconds: 3418
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--64---Why-product-teams-keep-missing-the-real-journey---Steve-Cleff-e3fi2u6

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Feb 11, 2026 · not_requested

Ep. 62 - The CX trends that matter in 2026 - Insights 10

Duration seconds: 557
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--62---The-CX-trends-that-matter-in-2026---Insights-10-e3eubnu

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Feb 4, 2026 · not_requested

Ep. 61 - Why executives nod at journey management - and then do nothing

Duration seconds: 578
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--61---Why-executives-nod-at-journey-management---and-then-do-nothing-e3ed199

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Jan 28, 2026 · not_requested

Ep. 60 - The storytelling skill business leaders underestimate - Suchitra Parikh

Duration seconds: 3267
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--60---The-storytelling-skill-business-leaders-underestimate---Suchitra-Parikh-e3e8tno

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Jan 21, 2026 · not_requested

Ep.59 -Why CX team might be erasing the moments customers remember - Reflections 6

Duration seconds: 826
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-59--Why-CX-team-might-be-erasing-the-moments-customers-remember---Reflections-6-e3drsl1

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Jan 14, 2026 · not_requested

Ep. 58 - Why Journey Management Is Really Organizational Design - Reflections 5

Duration seconds: 584
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--58---Why-Journey-Management-Is-Really-Organizational-Design---Reflections-5-e3dhnvt

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Jan 7, 2026 · not_requested

Ep. 57 - CX is not a department - Charissa Riddle EA

Duration seconds: 3731
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--57---CX-is-not-a-department---Charissa-Riddle-EA-e3d7gg5

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Dec 17, 2025 · not_requested

Ep. 56 - Design that sticks - Martha Cotton

Duration seconds: 3454
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--56---Design-that-sticks---Martha-Cotton-e3cceof

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Dec 10, 2025 · not_requested

Ep. 55 - The Three Metrics Every CX Team Needs to Prove ROI - Jochem van der Veer

Duration seconds: 850
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--55---The-Three-Metrics-Every-CX-Team-Needs-to-Prove-ROI---Jochem-van-der-Veer-e3c1lvp

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Dec 3, 2025 · not_requested

Ep. 54 - What LinkedIn learned about designing memorable journeys - Sam Stern

Duration seconds: 3767
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--54---What-LinkedIn-learned-about-designing-memorable-journeys---Sam-Stern-e3bp5oj

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Nov 26, 2025 · not_requested

Ep. 53 - How Philips turned customer experience into a strategic advantage - with Tina Lilje.

Duration seconds: 4073
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--53---How-Philips-turned-customer-experience-into-a-strategic-advantage---with-Tina-Lilje-e3bfen3

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Nov 19, 2025 · not_requested

Ep. 52 - Why AI misses what customers really mean – Insights Ep. 7

Duration seconds: 517
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--52---Why-AI-misses-what-customers-really-mean--Insights-Ep--7-e3b2qoc

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Nov 12, 2025 · not_requested

Ep. 51 - How CHG Healthcare builds a journey-led organization - Dan Sullivan

Duration seconds: 3846
Source: https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--51---How-CHG-Healthcare-builds-a-journey-led-organization---Dan-Sullivan-e3aq4o7

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