{"podcast":{"title":"The Experience Edge","slug":"the-experience-edge-7117779","podcast_index_feed_id":7117779,"rss_url":"https://anchor.fm/s/fb8746cc/podcast/rss","website_url":"https://www.theydo.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42099467/42099467-1732013717884-94bb7fa5a8bb3.jpg","author":"Jochem van der Veer","episode_count":83,"summary":"Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.","last_synced_at":"2026-06-04T22:18:54.047221+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779"},"episodes":[{"title":"How To Turn Messy CX Data Into AI-ready Team Action","slug":"how-to-turn-messy-cx-data-into-ai-ready-team-action","published_at":"2026-06-04T10:05:15+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/how-to-turn-messy-cx-data-into-ai-ready-team-action","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/How-To-Turn-Messy-CX-Data-Into-AI-ready-Team-Action-e3kb03v","duration_seconds":871,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/how-to-turn-messy-cx-data-into-ai-ready-team-action/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/how-to-turn-messy-cx-data-into-ai-ready-team-action.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Why Your CX Message Isn't Landing","slug":"why-your-cx-message-isn-t-landing","published_at":"2026-05-27T09:49:52+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/why-your-cx-message-isn-t-landing","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Why-Your-CX-Message-Isnt-Landing-e3jv722","duration_seconds":799,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/why-your-cx-message-isn-t-landing/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/why-your-cx-message-isn-t-landing.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 73 - Rethinking Empathy In High Stakes Moments","slug":"ep-73-rethinking-empathy-in-high-stakes-moments","published_at":"2026-04-29T07:44:18+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-73-rethinking-empathy-in-high-stakes-moments","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--73---Rethinking-Empathy-In-High-Stakes-Moments-e3ikld0","duration_seconds":234,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-73-rethinking-empathy-in-high-stakes-moments/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-73-rethinking-empathy-in-high-stakes-moments.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep 72 - Why AI Needs Journey Context to Actually Work","slug":"ep-72-why-ai-needs-journey-context-to-actually-work","published_at":"2026-04-22T07:09:08+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-72-why-ai-needs-journey-context-to-actually-work","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-72---Why-AI-Needs-Journey-Context-to-Actually-Work-e3i9aj6","duration_seconds":4300,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-72-why-ai-needs-journey-context-to-actually-work/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-72-why-ai-needs-journey-context-to-actually-work.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 71 - Why Omnichannel Is Slowing AI Adoption in Enterprises","slug":"ep-71-why-omnichannel-is-slowing-ai-adoption-in-enterprises","published_at":"2026-04-15T07:37:08+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-71-why-omnichannel-is-slowing-ai-adoption-in-enterprises","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--71---Why-Omnichannel-Is-Slowing-AI-Adoption-in-Enterprises-e3hudtp","duration_seconds":505,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-71-why-omnichannel-is-slowing-ai-adoption-in-enterprises/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-71-why-omnichannel-is-slowing-ai-adoption-in-enterprises.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 70 - What Warner Bros Discovery Gets Right About CX","slug":"ep-70-what-warner-bros-discovery-gets-right-about-cx","published_at":"2026-04-08T07:44:17+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-70-what-warner-bros-discovery-gets-right-about-cx","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--70---What-Warner-Bros-Discovery-Gets-Right-About-CX-e3hjhvv","duration_seconds":3247,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-70-what-warner-bros-discovery-gets-right-about-cx/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-70-what-warner-bros-discovery-gets-right-about-cx.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep 69. - The Missing Link Between Data and Better Decisions - Insights","slug":"ep-69-the-missing-link-between-data-and-better-decisions-insights","published_at":"2026-04-01T07:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-69-the-missing-link-between-data-and-better-decisions-insights","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-69----The-Missing-Link-Between-Data-and-Better-Decisions---Insights-e3h92ik","duration_seconds":754,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-69-the-missing-link-between-data-and-better-decisions-insights/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-69-the-missing-link-between-data-and-better-decisions-insights.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 68 - Why Target Designs for Moments, Not Shelf Conversion - Gene Hong","slug":"ep-68-why-target-designs-for-moments-not-shelf-conversion-gene-hong","published_at":"2026-03-25T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-68-why-target-designs-for-moments-not-shelf-conversion-gene-hong","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--68---Why-Target-Designs-for-Moments--Not-Shelf-Conversion---Gene-Hong-e3gtgl9","duration_seconds":3392,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-68-why-target-designs-for-moments-not-shelf-conversion-gene-hong/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-68-why-target-designs-for-moments-not-shelf-conversion-gene-hong.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 67 - Insights 11 - How CX metrics can hide a broken customer experience","slug":"ep-67-insights-11-how-cx-metrics-can-hide-a-broken-customer-experience","published_at":"2026-03-18T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-67-insights-11-how-cx-metrics-can-hide-a-broken-customer-experience","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--67---Insights-11---How-CX-metrics-can-hide-a-broken-customer-experience-e3gj3k3","duration_seconds":629,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-67-insights-11-how-cx-metrics-can-hide-a-broken-customer-experience/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-67-insights-11-how-cx-metrics-can-hide-a-broken-customer-experience.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 66 - What Goldman Sachs Gets Right About experience debt - Ashana Singhania","slug":"ep-66-what-goldman-sachs-gets-right-about-experience-debt-ashana-singhania","published_at":"2026-03-11T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-66-what-goldman-sachs-gets-right-about-experience-debt-ashana-singhania","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--66---What-Goldman-Sachs-Gets-Right-About-experience-debt---Ashana-Singhania-e3g7sd0","duration_seconds":3398,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-66-what-goldman-sachs-gets-right-about-experience-debt-ashana-singhania/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-66-what-goldman-sachs-gets-right-about-experience-debt-ashana-singhania.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 63 - How H&M aligns 79 markets around one customer journey - Anne-Kathrine Nissen -","slug":"ep-63-how-h-m-aligns-79-markets-around-one-customer-journey-anne-kathrine-nissen","published_at":"2026-03-05T18:30:09+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-63-how-h-m-aligns-79-markets-around-one-customer-journey-anne-kathrine-nissen","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--63---How-HM-aligns-79-markets-around-one-customer-journey---Anne-Kathrine-Nissen---e3g08fg","duration_seconds":3452,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-63-how-h-m-aligns-79-markets-around-one-customer-journey-anne-kathrine-nissen/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-63-how-h-m-aligns-79-markets-around-one-customer-journey-anne-kathrine-nissen.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 65 - Power users hate magical experiences - Adam Towne","slug":"ep-65-power-users-hate-magical-experiences-adam-towne","published_at":"2026-03-04T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-65-power-users-hate-magical-experiences-adam-towne","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--65---Power-users-hate-magical-experiences---Adam-Towne-e3fsj27","duration_seconds":3310,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-65-power-users-hate-magical-experiences-adam-towne/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-65-power-users-hate-magical-experiences-adam-towne.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 64 - Why product teams keep missing the real journey - Steve Cleff","slug":"ep-64-why-product-teams-keep-missing-the-real-journey-steve-cleff","published_at":"2026-02-25T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-64-why-product-teams-keep-missing-the-real-journey-steve-cleff","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--64---Why-product-teams-keep-missing-the-real-journey---Steve-Cleff-e3fi2u6","duration_seconds":3418,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-64-why-product-teams-keep-missing-the-real-journey-steve-cleff/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-64-why-product-teams-keep-missing-the-real-journey-steve-cleff.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 62 - The CX trends that matter in 2026 - Insights 10","slug":"ep-62-the-cx-trends-that-matter-in-2026-insights-10","published_at":"2026-02-11T06:44:57+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-62-the-cx-trends-that-matter-in-2026-insights-10","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--62---The-CX-trends-that-matter-in-2026---Insights-10-e3eubnu","duration_seconds":557,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-62-the-cx-trends-that-matter-in-2026-insights-10/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-62-the-cx-trends-that-matter-in-2026-insights-10.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 61 - Why executives nod at journey management - and then do nothing","slug":"ep-61-why-executives-nod-at-journey-management-and-then-do-nothing","published_at":"2026-02-04T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-61-why-executives-nod-at-journey-management-and-then-do-nothing","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--61---Why-executives-nod-at-journey-management---and-then-do-nothing-e3ed199","duration_seconds":578,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-61-why-executives-nod-at-journey-management-and-then-do-nothing/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-61-why-executives-nod-at-journey-management-and-then-do-nothing.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 60 - The storytelling skill business leaders underestimate - Suchitra Parikh","slug":"ep-60-the-storytelling-skill-business-leaders-underestimate-suchitra-parikh","published_at":"2026-01-28T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-60-the-storytelling-skill-business-leaders-underestimate-suchitra-parikh","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--60---The-storytelling-skill-business-leaders-underestimate---Suchitra-Parikh-e3e8tno","duration_seconds":3267,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-60-the-storytelling-skill-business-leaders-underestimate-suchitra-parikh/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-60-the-storytelling-skill-business-leaders-underestimate-suchitra-parikh.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep.59 -Why CX team might be erasing the moments customers remember - Reflections 6","slug":"ep-59-why-cx-team-might-be-erasing-the-moments-customers-remember-reflections-6","published_at":"2026-01-21T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-59-why-cx-team-might-be-erasing-the-moments-customers-remember-reflections-6","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-59--Why-CX-team-might-be-erasing-the-moments-customers-remember---Reflections-6-e3drsl1","duration_seconds":826,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-59-why-cx-team-might-be-erasing-the-moments-customers-remember-reflections-6/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-59-why-cx-team-might-be-erasing-the-moments-customers-remember-reflections-6.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 58 - Why Journey Management Is Really Organizational Design - Reflections 5","slug":"ep-58-why-journey-management-is-really-organizational-design-reflections-5","published_at":"2026-01-14T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-58-why-journey-management-is-really-organizational-design-reflections-5","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--58---Why-Journey-Management-Is-Really-Organizational-Design---Reflections-5-e3dhnvt","duration_seconds":584,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-58-why-journey-management-is-really-organizational-design-reflections-5/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-58-why-journey-management-is-really-organizational-design-reflections-5.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 57 - CX is not a department - Charissa Riddle EA","slug":"ep-57-cx-is-not-a-department-charissa-riddle-ea","published_at":"2026-01-07T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-57-cx-is-not-a-department-charissa-riddle-ea","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--57---CX-is-not-a-department---Charissa-Riddle-EA-e3d7gg5","duration_seconds":3731,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-57-cx-is-not-a-department-charissa-riddle-ea/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-57-cx-is-not-a-department-charissa-riddle-ea.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 56 - Design that sticks - Martha Cotton","slug":"ep-56-design-that-sticks-martha-cotton","published_at":"2025-12-17T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-56-design-that-sticks-martha-cotton","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--56---Design-that-sticks---Martha-Cotton-e3cceof","duration_seconds":3454,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-56-design-that-sticks-martha-cotton/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-56-design-that-sticks-martha-cotton.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 55 - The Three Metrics Every CX Team Needs to Prove ROI - Jochem van der Veer","slug":"ep-55-the-three-metrics-every-cx-team-needs-to-prove-roi-jochem-van-der-veer","published_at":"2025-12-10T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-55-the-three-metrics-every-cx-team-needs-to-prove-roi-jochem-van-der-veer","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--55---The-Three-Metrics-Every-CX-Team-Needs-to-Prove-ROI---Jochem-van-der-Veer-e3c1lvp","duration_seconds":850,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-55-the-three-metrics-every-cx-team-needs-to-prove-roi-jochem-van-der-veer/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-55-the-three-metrics-every-cx-team-needs-to-prove-roi-jochem-van-der-veer.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 54 - What LinkedIn learned about designing memorable journeys - Sam Stern","slug":"ep-54-what-linkedin-learned-about-designing-memorable-journeys-sam-stern","published_at":"2025-12-03T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-54-what-linkedin-learned-about-designing-memorable-journeys-sam-stern","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--54---What-LinkedIn-learned-about-designing-memorable-journeys---Sam-Stern-e3bp5oj","duration_seconds":3767,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-54-what-linkedin-learned-about-designing-memorable-journeys-sam-stern/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-54-what-linkedin-learned-about-designing-memorable-journeys-sam-stern.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 53 - How Philips turned customer experience into a strategic advantage - with Tina Lilje.","slug":"ep-53-how-philips-turned-customer-experience-into-a-strategic-advantage-with-tina-lilje","published_at":"2025-11-26T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-53-how-philips-turned-customer-experience-into-a-strategic-advantage-with-tina-lilje","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--53---How-Philips-turned-customer-experience-into-a-strategic-advantage---with-Tina-Lilje-e3bfen3","duration_seconds":4073,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-53-how-philips-turned-customer-experience-into-a-strategic-advantage-with-tina-lilje/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-53-how-philips-turned-customer-experience-into-a-strategic-advantage-with-tina-lilje.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 52 - Why AI misses what customers really mean – Insights Ep. 7","slug":"ep-52-why-ai-misses-what-customers-really-mean-insights-ep-7","published_at":"2025-11-19T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-52-why-ai-misses-what-customers-really-mean-insights-ep-7","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--52---Why-AI-misses-what-customers-really-mean--Insights-Ep--7-e3b2qoc","duration_seconds":517,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-52-why-ai-misses-what-customers-really-mean-insights-ep-7/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-52-why-ai-misses-what-customers-really-mean-insights-ep-7.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]},{"title":"Ep. 51 - How CHG Healthcare builds a journey-led organization - Dan Sullivan","slug":"ep-51-how-chg-healthcare-builds-a-journey-led-organization-dan-sullivan","published_at":"2025-11-12T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-51-how-chg-healthcare-builds-a-journey-led-organization-dan-sullivan","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep--51---How-CHG-Healthcare-builds-a-journey-led-organization---Dan-Sullivan-e3aq4o7","duration_seconds":3846,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-51-how-chg-healthcare-builds-a-journey-led-organization-dan-sullivan/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-51-how-chg-healthcare-builds-a-journey-led-organization-dan-sullivan.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}]}