# The Experience Edge Page: https://stenobird.com/podcast/the-experience-edge-7117779 Text version: https://stenobird.com/podcast/the-experience-edge-7117779.md RSS feed: https://anchor.fm/s/fb8746cc/podcast/rss Official site: https://www.theydo.com Author: Jochem van der Veer Episodes: 83 ## Resource Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact. ## Machine-readable JSON: https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779 Markdown: https://stenobird.com/podcast/the-experience-edge-7117779.md ## Episodes - [How To Turn Messy CX Data Into AI-ready Team Action](https://stenobird.com/podcast/the-experience-edge-7117779/how-to-turn-messy-cx-data-into-ai-ready-team-action) — 2026-06-04T10:05:15+00:00 - [Why Your CX Message Isn't Landing](https://stenobird.com/podcast/the-experience-edge-7117779/why-your-cx-message-isn-t-landing) — 2026-05-27T09:49:52+00:00 - [Ep. 73 - Rethinking Empathy In High Stakes Moments](https://stenobird.com/podcast/the-experience-edge-7117779/ep-73-rethinking-empathy-in-high-stakes-moments) — 2026-04-29T07:44:18+00:00 - [Ep 72 - Why AI Needs Journey Context to Actually Work](https://stenobird.com/podcast/the-experience-edge-7117779/ep-72-why-ai-needs-journey-context-to-actually-work) — 2026-04-22T07:09:08+00:00 - [Ep. 71 - Why Omnichannel Is Slowing AI Adoption in Enterprises](https://stenobird.com/podcast/the-experience-edge-7117779/ep-71-why-omnichannel-is-slowing-ai-adoption-in-enterprises) — 2026-04-15T07:37:08+00:00 - [Ep. 70 - What Warner Bros Discovery Gets Right About CX](https://stenobird.com/podcast/the-experience-edge-7117779/ep-70-what-warner-bros-discovery-gets-right-about-cx) — 2026-04-08T07:44:17+00:00 - [Ep 69. - The Missing Link Between Data and Better Decisions - Insights](https://stenobird.com/podcast/the-experience-edge-7117779/ep-69-the-missing-link-between-data-and-better-decisions-insights) — 2026-04-01T07:00:00+00:00 - [Ep. 68 - Why Target Designs for Moments, Not Shelf Conversion - Gene Hong](https://stenobird.com/podcast/the-experience-edge-7117779/ep-68-why-target-designs-for-moments-not-shelf-conversion-gene-hong) — 2026-03-25T06:00:00+00:00 - [Ep. 67 - Insights 11 - How CX metrics can hide a broken customer experience](https://stenobird.com/podcast/the-experience-edge-7117779/ep-67-insights-11-how-cx-metrics-can-hide-a-broken-customer-experience) — 2026-03-18T06:00:00+00:00 - [Ep. 66 - What Goldman Sachs Gets Right About experience debt - Ashana Singhania](https://stenobird.com/podcast/the-experience-edge-7117779/ep-66-what-goldman-sachs-gets-right-about-experience-debt-ashana-singhania) — 2026-03-11T06:00:00+00:00 - [Ep. 63 - How H&M aligns 79 markets around one customer journey - Anne-Kathrine Nissen -](https://stenobird.com/podcast/the-experience-edge-7117779/ep-63-how-h-m-aligns-79-markets-around-one-customer-journey-anne-kathrine-nissen) — 2026-03-05T18:30:09+00:00 - [Ep. 65 - Power users hate magical experiences - Adam Towne](https://stenobird.com/podcast/the-experience-edge-7117779/ep-65-power-users-hate-magical-experiences-adam-towne) — 2026-03-04T06:00:00+00:00 - [Ep. 64 - Why product teams keep missing the real journey - Steve Cleff](https://stenobird.com/podcast/the-experience-edge-7117779/ep-64-why-product-teams-keep-missing-the-real-journey-steve-cleff) — 2026-02-25T06:00:00+00:00 - [Ep. 62 - The CX trends that matter in 2026 - Insights 10](https://stenobird.com/podcast/the-experience-edge-7117779/ep-62-the-cx-trends-that-matter-in-2026-insights-10) — 2026-02-11T06:44:57+00:00 - [Ep. 61 - Why executives nod at journey management - and then do nothing](https://stenobird.com/podcast/the-experience-edge-7117779/ep-61-why-executives-nod-at-journey-management-and-then-do-nothing) — 2026-02-04T06:00:00+00:00 - [Ep. 60 - The storytelling skill business leaders underestimate - Suchitra Parikh](https://stenobird.com/podcast/the-experience-edge-7117779/ep-60-the-storytelling-skill-business-leaders-underestimate-suchitra-parikh) — 2026-01-28T06:00:00+00:00 - [Ep.59 -Why CX team might be erasing the moments customers remember - Reflections 6](https://stenobird.com/podcast/the-experience-edge-7117779/ep-59-why-cx-team-might-be-erasing-the-moments-customers-remember-reflections-6) — 2026-01-21T06:00:00+00:00 - [Ep. 58 - Why Journey Management Is Really Organizational Design - Reflections 5](https://stenobird.com/podcast/the-experience-edge-7117779/ep-58-why-journey-management-is-really-organizational-design-reflections-5) — 2026-01-14T06:00:00+00:00 - [Ep. 57 - CX is not a department - Charissa Riddle EA](https://stenobird.com/podcast/the-experience-edge-7117779/ep-57-cx-is-not-a-department-charissa-riddle-ea) — 2026-01-07T06:00:00+00:00 - [Ep. 56 - Design that sticks - Martha Cotton](https://stenobird.com/podcast/the-experience-edge-7117779/ep-56-design-that-sticks-martha-cotton) — 2025-12-17T06:00:00+00:00 - [Ep. 55 - The Three Metrics Every CX Team Needs to Prove ROI - Jochem van der Veer](https://stenobird.com/podcast/the-experience-edge-7117779/ep-55-the-three-metrics-every-cx-team-needs-to-prove-roi-jochem-van-der-veer) — 2025-12-10T06:00:00+00:00 - [Ep. 54 - What LinkedIn learned about designing memorable journeys - Sam Stern](https://stenobird.com/podcast/the-experience-edge-7117779/ep-54-what-linkedin-learned-about-designing-memorable-journeys-sam-stern) — 2025-12-03T06:00:00+00:00 - [Ep. 53 - How Philips turned customer experience into a strategic advantage - with Tina Lilje.](https://stenobird.com/podcast/the-experience-edge-7117779/ep-53-how-philips-turned-customer-experience-into-a-strategic-advantage-with-tina-lilje) — 2025-11-26T06:00:00+00:00 - [Ep. 52 - Why AI misses what customers really mean – Insights Ep. 7](https://stenobird.com/podcast/the-experience-edge-7117779/ep-52-why-ai-misses-what-customers-really-mean-insights-ep-7) — 2025-11-19T06:00:00+00:00 - [Ep. 51 - How CHG Healthcare builds a journey-led organization - Dan Sullivan](https://stenobird.com/podcast/the-experience-edge-7117779/ep-51-how-chg-healthcare-builds-a-journey-led-organization-dan-sullivan) — 2025-11-12T06:00:00+00:00 ## Actions Episode pages expose an explicit `request_transcript` action. 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