{"podcast":{"title":"The Experience Edge","slug":"the-experience-edge-7117779","podcast_index_feed_id":7117779,"rss_url":"https://anchor.fm/s/fb8746cc/podcast/rss","website_url":"https://www.theydo.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42099467/42099467-1732013717884-94bb7fa5a8bb3.jpg","author":"Jochem van der Veer","episode_count":83,"summary":"Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.","last_synced_at":"2026-06-04T22:18:54.047221+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779"},"episode":{"title":"How To Turn Messy CX Data Into AI-ready Team Action","slug":"how-to-turn-messy-cx-data-into-ai-ready-team-action","published_at":"2026-06-04T10:05:15+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/how-to-turn-messy-cx-data-into-ai-ready-team-action","show_page_url":"https://stenobird.com/podcast/the-experience-edge-7117779","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/How-To-Turn-Messy-CX-Data-Into-AI-ready-Team-Action-e3kb03v","audio_url":"https://anchor.fm/s/fb8746cc/podcast/play/120995391/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-5-4%2F425495791-44100-2-b1c01b145801c.mp3","summary":"Your teams are drowning in customer data but can't act on it. Here's a 5-level framework that makes the customer journey your operating system. IN THIS EPISODE Why another dashboard won't fix your customer data problem How to connect what customers say with what they actually do Why the customer journey — not your org chart — should organize your data How a "meaning layer" creates cross-team alignment without reorganizing teams How journey-structured data becomes an ontology that AI and agents can reason over CHAPTERS 00:00 The real problem: a data organizing problem, not a data problem 02:19 The five layers, and why the journey is the organizing principle 02:19 Level 1 — Evidence: the qualitative voice of the customer 04:46 Level 2 — Measurement: KPIs and what customers actually do 06:00 The journey as the backbone that joins the dots 07:15 Pinning every signal and KPI to a moment in the experience 08:00 Level 3 — Meaning: surfacing the "why" (the Lufthansa baggage example) 09:38 Level 4 — Cross-team connection and natural alignment 11:58 Level 5 — Business impact and competitive advantage 14:03 Putting it together: the journey as your operating system Follow Jochem on LinkedIn: https://www.linkedin.com/in/jochemvanderveer/ CONNECT WITH US: Website: https://www.theydo.com/ LinkedIn: https://www.linkedin.com/company/theydo-journey-management/ #CustomerExperience #CustomerJourney #JourneyManagement #CXStrategy #DataStrategy #VoiceOfCustomer #CustomerData #CXOps #AIagents #ProductStrategy","meta_description":"Your teams are drowning in customer data but can't act on it. Here's a 5-level framework that makes the customer journey your operating system. IN THIS EP…","key_points":[],"chapters":[],"topics":[],"duration_seconds":871,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/how-to-turn-messy-cx-data-into-ai-ready-team-action/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/how-to-turn-messy-cx-data-into-ai-ready-team-action.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}