{"podcast":{"title":"The Experience Edge","slug":"the-experience-edge-7117779","podcast_index_feed_id":7117779,"rss_url":"https://anchor.fm/s/fb8746cc/podcast/rss","website_url":"https://www.theydo.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42099467/42099467-1732013717884-94bb7fa5a8bb3.jpg","author":"Jochem van der Veer","episode_count":83,"summary":"Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.","last_synced_at":"2026-06-04T22:18:54.047221+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779"},"episode":{"title":"Ep 69. - The Missing Link Between Data and Better Decisions - Insights","slug":"ep-69-the-missing-link-between-data-and-better-decisions-insights","published_at":"2026-04-01T07:00:00+00:00","page_url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-69-the-missing-link-between-data-and-better-decisions-insights","show_page_url":"https://stenobird.com/podcast/the-experience-edge-7117779","url":"https://podcasters.spotify.com/pod/show/experienceedge/episodes/Ep-69----The-Missing-Link-Between-Data-and-Better-Decisions---Insights-e3h92ik","audio_url":"https://anchor.fm/s/fb8746cc/podcast/play/117786644/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-3-1%2F421182790-44100-2-a0aa8d8c7d29a.mp3","summary":"In this Insights episode, Jochem van der Veer challenges the assumption that more data, dashboards, and AI naturally lead to better customer experience decisions. The real issue isn’t visibility - it’s the absence of shared context that gives data meaning. Most organizations aren’t lacking insights; they’re operating in different versions of reality. Teams interpret the same signals differently and optimize locally, while AI only accelerates this misalignment. Without a shared understanding of where signals live in the customer journey and what they mean, organizations don’t scale intelligence - they scale confusion. In this video: Why more data doesn’t solve misalignment and often makes it worse How fragmented context leads to false problems and wasted investment What it means to anchor metrics in the customer journey, not departments Why AI amplifies structural issues instead of fixing them How shared context changes prioritization, decision-making, and strategy How do you know if your organization is solving real problems or just reacting to disconnected signals? Follow Jochem on LinkedIn: https://www.linkedin.com/in/jochemvanderveer Learn more about Journey Management with TheyDo: https://www.theydo.com #CustomerExperience #JourneyManagement #ServiceDesign #CXStrategy #OrganizationalDesign #DecisionMaking #CustomerJourney #BusinessTransformation #AIinCX #ExperienceManagement #ProductStrategy #OperationalExcellence #VoiceOfCustomer","meta_description":"In this Insights episode, Jochem van der Veer challenges the assumption that more data, dashboards, and AI naturally lead to better customer experience de…","key_points":[],"chapters":[],"topics":[],"duration_seconds":754,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-experience-edge-7117779/episodes/ep-69-the-missing-link-between-data-and-better-decisions-insights/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-experience-edge-7117779/ep-69-the-missing-link-between-data-and-better-decisions-insights.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}