Jul 28, 2026 · not_requested
How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes
- Duration seconds
- 974
Podcast
Amazing Business Radio
- Author
- Shep Hyken
- Feed episode count
- 596
- Official site
- http://www.amazingbusinessradio.com
Summary
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Episodes
Jul 21, 2026 · not_requested
How Your Reputation Becomes Your Brand Identity Featuring Daniel Vivarelli
- Duration seconds
- 1168
Jul 14, 2026 · not_requested
Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino
- Duration seconds
- 1255
Jul 7, 2026 · not_requested
Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman
- Duration seconds
- 1222
Jun 30, 2026 · not_requested
Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker
- Duration seconds
- 1027
Jun 23, 2026 · not_requested
“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering
- Duration seconds
- 1191
Jun 16, 2026 · not_requested
How to Be Your Customer's Trusted Partner Featuring Zee Hussain
- Duration seconds
- 1336
Jun 9, 2026 · not_requested
The Return on Experience (ROX) Featuring Sujay Saha
- Duration seconds
- 1378
Jun 2, 2026 · not_requested
How Eliminating Communication Friction Elevates Customer Experience Featuring Damon Covey
- Duration seconds
- 1141
May 26, 2026 · not_requested
Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles
- Duration seconds
- 1237
May 19, 2026 · not_requested
Addressing the CX Listening Gap Featuring Natalie Jackson
- Duration seconds
- 1236
May 12, 2026 · not_requested
How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron Cannon
- Duration seconds
- 1166
May 5, 2026 · not_requested
How AI Brings Customer Delight by Design Featuring John Kim
- Duration seconds
- 1324
Apr 28, 2026 · not_requested
Elevating Effortless Customer Experiences Featuring Jen Grant
- Duration seconds
- 1397
Apr 21, 2026 · not_requested
The No Excuses for a Day Challenge Featuring Sam Silverstein
- Duration seconds
- 1204
Apr 14, 2026 · not_requested
Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins
- Duration seconds
- 1447
Apr 7, 2026 · not_requested
How Employee Experience Drives Customer Excellence Featuring Lisa Nichols
- Duration seconds
- 1207
Mar 31, 2026 · not_requested
Creating a Customer Loyalty Culture Featuring Lisa Checchio
- Duration seconds
- 1446
Mar 24, 2026 · not_requested
Why Experience is Everything Featuring Jeannie Walters
- Duration seconds
- 1179
Mar 17, 2026 · not_requested
How AI Will Save Personalization Featuring Alex Levin
- Duration seconds
- 1545
Mar 10, 2026 · not_requested
The Future is AI First but Human Centered Featuring Sam Wilson
- Duration seconds
- 1505
Mar 3, 2026 · not_requested
AI’s Role in Customer Service Transformation Featuring Megan Glasow
- Duration seconds
- 1452
Feb 24, 2026 · not_requested
Making Great Customer and Employee Relationships Stick Featuring Stephen Baer
- Duration seconds
- 1502
Feb 17, 2026 · not_requested
How AI Can Make Customer Experience More Human Featuring Vinod Muthukrishnan
- Duration seconds
- 1443
Feb 10, 2026 · not_requested
Customer Experience Beyond Distinction Featuring Scott McKain
- Duration seconds
- 1486