{"podcast":{"title":"Amazing Business Radio","slug":"amazing-business-radio-46506","podcast_index_feed_id":46506,"rss_url":"https://feeds.megaphone.fm/amazingbusinessradio","website_url":"http://www.amazingbusinessradio.com","image_url":"https://megaphone.imgix.net/podcasts/4662fa7c-bab3-11e8-8186-b7c42bfb0449/image/uploads_2F1540919813771-voymmzdal6-1a137ee5168708beff6522d51535ac33_2FABR+-+Interviews+with+leading+business+experts..jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Shep Hyken","episode_count":596,"summary":"Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.","last_synced_at":"2026-07-28T20:18:20.994335+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506"},"episode":{"title":"Elevating Effortless Customer Experiences Featuring Jen Grant","slug":"elevating-effortless-customer-experiences-featuring-jen-grant","published_at":"2026-04-28T10:00:00+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506/elevating-effortless-customer-experiences-featuring-jen-grant","show_page_url":"https://stenobird.com/podcast/amazing-business-radio-46506","url":"https://traffic.megaphone.fm/CSN1258063615.mp3","audio_url":"https://traffic.megaphone.fm/CSN1258063615.mp3","summary":"Where Empathy Meets Artificial Intelligence in Customer Service Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how intentionally designed AI, combined with human empathy, can create effortless, personalized experiences at scale that customers embrace. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses prevent AI from making customer service mistakes? How can personalization through technology enhance customer loyalty? Why is an effortless customer experience crucial for building loyalty? How can technology help anticipate customer needs? How has customer willingness to interact with AI changed over time? Top Takeaways: Artificial intelligence is a powerful tool for improving the customer and employee experience when it is designed with intention. Just as human agents need training, AI tools need enterprise controls, verification checks, and simulations to make sure they provide the right information and respond appropriately to customer needs. More customers now consider interactions with AI to be part of the norm. But some are still hesitant to embrace it because of past frustrations with outdated systems, like confusing phone trees or long waits in loops they associate with all types of technology. When interactions with technology, such as AI tools, create effortless experiences, customers are more willing to use them. Companies need to educate customers on how to use their technology and self-service solutions to improve their experiences. Make it easy for customers to do business with you. This applies to every part of the customer's journey, not just technology. Customers want answers and help fast. Give it to them with as little effort as possible. Human empathy remains…","meta_description":"Where Empathy Meets Artificial Intelligence in Customer Service Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how intentiona…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1397,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/elevating-effortless-customer-experiences-featuring-jen-grant/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/amazing-business-radio-46506/elevating-effortless-customer-experiences-featuring-jen-grant.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}