{"podcast":{"title":"Amazing Business Radio","slug":"amazing-business-radio-46506","podcast_index_feed_id":46506,"rss_url":"https://feeds.megaphone.fm/amazingbusinessradio","website_url":"http://www.amazingbusinessradio.com","image_url":"https://megaphone.imgix.net/podcasts/4662fa7c-bab3-11e8-8186-b7c42bfb0449/image/uploads_2F1540919813771-voymmzdal6-1a137ee5168708beff6522d51535ac33_2FABR+-+Interviews+with+leading+business+experts..jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Shep Hyken","episode_count":596,"summary":"Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.","last_synced_at":"2026-07-28T20:18:20.994335+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506"},"episode":{"title":"How to Be Your Customer's Trusted Partner Featuring Zee Hussain","slug":"how-to-be-your-customer-s-trusted-partner-featuring-zee-hussain","published_at":"2026-06-16T10:00:00+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506/how-to-be-your-customer-s-trusted-partner-featuring-zee-hussain","show_page_url":"https://stenobird.com/podcast/amazing-business-radio-46506","url":"https://traffic.megaphone.fm/CSN3027035016.mp3","audio_url":"https://traffic.megaphone.fm/CSN3027035016.mp3","summary":"Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks about how businesses can elevate customer experiences by anticipating future needs, leveraging industry expertise, and becoming their trusted partner. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What does it mean to be a trusted advisor rather than just a vendor in customer relationships? How can companies anticipate customer needs before customers are even aware of them? How can innovations be adapted from one industry to another? What are effective ways to build trust with their customers? How does technology make customer service more efficient? Top Takeaways: Trust and credibility are built by consistently delivering on the basic services and support that customers expect from you. When you do a good job of delivering on your brand's promises to customers, it opens the door to future partnerships with them. Understand your customers' opportunities and challenges. Go beyond surface-level information. Listen to them and spend time on the front lines to gain insight into their pain points and goals, so you can tailor your solutions to what matters most to them. A trusted partner doesn't just wait for customers to define what they need. They draw on their own experiences and industry insights to identify potential challenges and opportunities their customers will face in the future. Great ideas can come from outside your industry. When facing a challenge, ask yourself, How have I solved a similar problem in a different industry, and how can I apply that perspective here? A growth mindset is having an attitude of consistent learning and curiosity. It's about striving to add valu…","meta_description":"Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks about how bu…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1336,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/how-to-be-your-customer-s-trusted-partner-featuring-zee-hussain/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/amazing-business-radio-46506/how-to-be-your-customer-s-trusted-partner-featuring-zee-hussain.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}