# How AI Will Save Personalization Featuring Alex Levin

Page: https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-will-save-personalization-featuring-alex-levin
Text version: https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-will-save-personalization-featuring-alex-levin.md
Podcast: [Amazing Business Radio](https://stenobird.com/podcast/amazing-business-radio-46506)
Published: 2026-03-17T10:00:00+00:00
Episode link: https://traffic.megaphone.fm/CSN5796293970.mp3
Audio file: https://traffic.megaphone.fm/CSN5796293970.mp3
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JSON: https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/how-ai-will-save-personalization-featuring-alex-levin
Duration seconds: 1545

## Resource

The Impact of AI Voice Technology on Customer Engagement Shep interviews Alex Levin, CEO and co-founder of Regal. He talks about how AI-driven voice technology is transforming customer experience by making brand interactions more personal, efficient, and human-like. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI revolutionizing voice-based customer interactions in modern contact centers? What are the advantages of using voice over text for customer engagement? How can AI-powered agents improve customer satisfaction and retention rates? What role does personalization play in building a strong customer experience? How are businesses leveraging new technology to proactively reach out to customers? Top Takeaways: AI-powered voice technology is creating customer experiences so lifelike that they're almost indistinguishable from human agents. This is not created to deceive customers but to provide great experiences, and with the transparency that should come with interacting with AI. Despite all the advancements in texting, chatbots, and automation, the majority of customers still prefer to interact by voice, especially when they have complex or urgent issues. Since humans often think and speak faster than they type, voice interactions allow customers to have richer, more nuanced interactions with the brands they do business with. AI-powered agents can remember every detail of a customer's history and use that to solve real-time problems. They can predict needs and personalize conversations at scale. This level of personalization is reminiscent of the “good old days” when support and sales agents knew their customers personally, but at a scale that wasn’t possible before. Building trust with AI often happens within…

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## Transcript

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