{"podcast":{"title":"Amazing Business Radio","slug":"amazing-business-radio-46506","podcast_index_feed_id":46506,"rss_url":"https://feeds.megaphone.fm/amazingbusinessradio","website_url":"http://www.amazingbusinessradio.com","image_url":"https://megaphone.imgix.net/podcasts/4662fa7c-bab3-11e8-8186-b7c42bfb0449/image/uploads_2F1540919813771-voymmzdal6-1a137ee5168708beff6522d51535ac33_2FABR+-+Interviews+with+leading+business+experts..jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Shep Hyken","episode_count":596,"summary":"Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.","last_synced_at":"2026-07-28T20:18:20.994335+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506"},"episode":{"title":"Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles","slug":"why-every-customer-interaction-is-a-sales-opportunity-featuring-rob-jolles","published_at":"2026-05-26T09:00:00+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506/why-every-customer-interaction-is-a-sales-opportunity-featuring-rob-jolles","show_page_url":"https://stenobird.com/podcast/amazing-business-radio-46506","url":"https://traffic.megaphone.fm/CSN6895484646.mp3","audio_url":"https://traffic.megaphone.fm/CSN6895484646.mp3","summary":"Listening, Learning, and Problem-Solving with Empathy Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the role of frontline employees in shaping a company’s customer experience? How can handling customer complaints effectively lead to customer loyalty? What steps should customer service teams follow when responding to complaints? How does authentic communication strengthen customer trust? How does empathy impact the outcome of customer service interactions? Top Takeaways: Everybody who interacts with customers, regardless of the job title, is in sales. Every conversation, whether answering a question or dealing with an issue, is an opportunity to sell the brand and what it represents. Saying \"sorry\" reflexively when a customer calls about a problem can feel empty. Instead, focus on listening to the customer and gathering more information. Customers want to be heard and understood more than they want an apology. They are also more likely to work with you to solve the issue once they feel listened to. Empathy is not just about saying nice things. It is about putting yourself in the customer's shoes and having a genuine desire to help. For example, ask yourself, “How would I feel if that happened to me? Hire for attitude and empathy, not just skills. Some people genuinely like interacting with people and problem-solving. An amazing customer experience starts with hiring the right people for the job, then empowering them with the right tools and training. Communicating with c…","meta_description":"Listening, Learning, and Problem-Solving with Empathy Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentat…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1237,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/why-every-customer-interaction-is-a-sales-opportunity-featuring-rob-jolles/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/amazing-business-radio-46506/why-every-customer-interaction-is-a-sales-opportunity-featuring-rob-jolles.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}