# Amazing Business Radio Page: https://stenobird.com/podcast/amazing-business-radio-46506 Text version: https://stenobird.com/podcast/amazing-business-radio-46506.md RSS feed: https://feeds.megaphone.fm/amazingbusinessradio Official site: http://www.amazingbusinessradio.com Author: Shep Hyken Episodes: 596 ## Resource Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels. ## Machine-readable JSON: https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506 Markdown: https://stenobird.com/podcast/amazing-business-radio-46506.md ## Episodes - [How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes](https://stenobird.com/podcast/amazing-business-radio-46506/how-to-know-the-true-impact-of-ai-in-customer-service-featuring-jeff-fettes) — 2026-07-28T10:00:00+00:00 - [How Your Reputation Becomes Your Brand Identity Featuring Daniel Vivarelli](https://stenobird.com/podcast/amazing-business-radio-46506/how-your-reputation-becomes-your-brand-identity-featuring-daniel-vivarelli) — 2026-07-21T10:00:00+00:00 - [Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino](https://stenobird.com/podcast/amazing-business-radio-46506/creating-meaningful-experiences-for-the-new-generation-of-employees-featuring-mark-valentino) — 2026-07-14T11:14:00+00:00 - [Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman](https://stenobird.com/podcast/amazing-business-radio-46506/using-ai-to-enhance-not-replace-customer-relationships-featuring-natalie-beckerman) — 2026-07-07T09:00:00+00:00 - [Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker](https://stenobird.com/podcast/amazing-business-radio-46506/delivering-consistent-on-brand-customer-experiences-every-time-featuring-greg-tucker) — 2026-06-30T10:28:00+00:00 - [“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering](https://stenobird.com/podcast/amazing-business-radio-46506/engineering-memorable-customer-experiences-featuring-lou-carbone-the-og-of-experience-engineering) — 2026-06-23T10:51:00+00:00 - [How to Be Your Customer's Trusted Partner Featuring Zee Hussain](https://stenobird.com/podcast/amazing-business-radio-46506/how-to-be-your-customer-s-trusted-partner-featuring-zee-hussain) — 2026-06-16T10:00:00+00:00 - [The Return on Experience (ROX) Featuring Sujay Saha](https://stenobird.com/podcast/amazing-business-radio-46506/the-return-on-experience-rox-featuring-sujay-saha) — 2026-06-09T09:39:00+00:00 - [How Eliminating Communication Friction Elevates Customer Experience Featuring Damon Covey](https://stenobird.com/podcast/amazing-business-radio-46506/how-eliminating-communication-friction-elevates-customer-experience-featuring-damon-covey) — 2026-06-02T08:45:00+00:00 - [Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles](https://stenobird.com/podcast/amazing-business-radio-46506/why-every-customer-interaction-is-a-sales-opportunity-featuring-rob-jolles) — 2026-05-26T09:00:00+00:00 - [Addressing the CX Listening Gap Featuring Natalie Jackson](https://stenobird.com/podcast/amazing-business-radio-46506/addressing-the-cx-listening-gap-featuring-natalie-jackson) — 2026-05-19T10:00:00+00:00 - [How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron Cannon](https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-moderated-interviews-expand-customer-understanding-featuring-aaron-cannon) — 2026-05-12T10:00:00+00:00 - [How AI Brings Customer Delight by Design Featuring John Kim](https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-brings-customer-delight-by-design-featuring-john-kim) — 2026-05-05T10:00:00+00:00 - [Elevating Effortless Customer Experiences Featuring Jen Grant](https://stenobird.com/podcast/amazing-business-radio-46506/elevating-effortless-customer-experiences-featuring-jen-grant) — 2026-04-28T10:00:00+00:00 - [The No Excuses for a Day Challenge Featuring Sam Silverstein](https://stenobird.com/podcast/amazing-business-radio-46506/the-no-excuses-for-a-day-challenge-featuring-sam-silverstein) — 2026-04-21T09:00:00+00:00 - [Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins](https://stenobird.com/podcast/amazing-business-radio-46506/human-led-customer-experience-in-the-age-of-ai-featuring-jenni-hawkins) — 2026-04-14T10:00:00+00:00 - [How Employee Experience Drives Customer Excellence Featuring Lisa Nichols](https://stenobird.com/podcast/amazing-business-radio-46506/how-employee-experience-drives-customer-excellence-featuring-lisa-nichols) — 2026-04-07T09:00:00+00:00 - [Creating a Customer Loyalty Culture Featuring Lisa Checchio](https://stenobird.com/podcast/amazing-business-radio-46506/creating-a-customer-loyalty-culture-featuring-lisa-checchio) — 2026-03-31T10:00:00+00:00 - [Why Experience is Everything Featuring Jeannie Walters](https://stenobird.com/podcast/amazing-business-radio-46506/why-experience-is-everything-featuring-jeannie-walters) — 2026-03-24T10:09:00+00:00 - [How AI Will Save Personalization Featuring Alex Levin](https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-will-save-personalization-featuring-alex-levin) — 2026-03-17T10:00:00+00:00 - [The Future is AI First but Human Centered Featuring Sam Wilson](https://stenobird.com/podcast/amazing-business-radio-46506/the-future-is-ai-first-but-human-centered-featuring-sam-wilson) — 2026-03-10T10:00:00+00:00 - [AI’s Role in Customer Service Transformation Featuring Megan Glasow](https://stenobird.com/podcast/amazing-business-radio-46506/ai-s-role-in-customer-service-transformation-featuring-megan-glasow) — 2026-03-03T10:00:00+00:00 - [Making Great Customer and Employee Relationships Stick Featuring Stephen Baer](https://stenobird.com/podcast/amazing-business-radio-46506/making-great-customer-and-employee-relationships-stick-featuring-stephen-baer) — 2026-02-24T10:00:00+00:00 - [How AI Can Make Customer Experience More Human Featuring Vinod Muthukrishnan](https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-can-make-customer-experience-more-human-featuring-vinod-muthukrishnan) — 2026-02-17T10:00:00+00:00 - [Customer Experience Beyond Distinction Featuring Scott McKain](https://stenobird.com/podcast/amazing-business-radio-46506/customer-experience-beyond-distinction-featuring-scott-mckain) — 2026-02-10T10:00:00+00:00 ## Actions Episode pages expose an explicit `request_transcript` action. A page view does not automatically enqueue transcription.