{"podcast":{"title":"Amazing Business Radio","slug":"amazing-business-radio-46506","podcast_index_feed_id":46506,"rss_url":"https://feeds.megaphone.fm/amazingbusinessradio","website_url":"http://www.amazingbusinessradio.com","image_url":"https://megaphone.imgix.net/podcasts/4662fa7c-bab3-11e8-8186-b7c42bfb0449/image/uploads_2F1540919813771-voymmzdal6-1a137ee5168708beff6522d51535ac33_2FABR+-+Interviews+with+leading+business+experts..jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Shep Hyken","episode_count":596,"summary":"Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.","last_synced_at":"2026-07-28T20:18:20.994335+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506"},"episode":{"title":"How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron Cannon","slug":"how-ai-moderated-interviews-expand-customer-understanding-featuring-aaron-cannon","published_at":"2026-05-12T10:00:00+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-moderated-interviews-expand-customer-understanding-featuring-aaron-cannon","show_page_url":"https://stenobird.com/podcast/amazing-business-radio-46506","url":"https://traffic.megaphone.fm/CSN4958585180.mp3","audio_url":"https://traffic.megaphone.fm/CSN4958585180.mp3","summary":"AI-Powered, Human-Centric Customer Experiences Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated research moves beyond traditional surveys to deliver relevant, nuanced customer feedback and customer-centric experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI-moderated research interviews are transforming customer feedback? What are the main differences between AI-moderated interviews and standard surveys? In what ways can AI provide a deeper understanding of customer motivations and experiences? How does \"visual intelligence\" add value to customer experience research? How can AI help companies reduce survey fatigue among customers? Top Takeaways: AI-moderated research gathers insights from customers through interviews that feel more like a conversation than a traditional survey. Traditional surveys usually ask participants to pick a number, an option from a multiple-choice question, or to rank something. AI-moderated research goes beyond this by digging deeper and asking follow-up questions, enabling customers to provide the full picture by explaining their choices in their own words. Trust is very important in collecting feedback. While opt-in participation should be the norm, make sure to let your customers know that their data privacy and security are a priority when they share their feedback. AI tools help marketing and CX teams expand their reach by making it possible to have in-depth conversations with thousands of individual customers without needing a large team. This means organizations can cover a wide range of backgrounds and opinions, including outliers, to understand their customers better. Context makes feedback more actionable. For example, if a…","meta_description":"AI-Powered, Human-Centric Customer Experiences Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated research moves…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1166,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/how-ai-moderated-interviews-expand-customer-understanding-featuring-aaron-cannon/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/amazing-business-radio-46506/how-ai-moderated-interviews-expand-customer-understanding-featuring-aaron-cannon.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}