{"podcast":{"title":"Amazing Business Radio","slug":"amazing-business-radio-46506","podcast_index_feed_id":46506,"rss_url":"https://feeds.megaphone.fm/amazingbusinessradio","website_url":"http://www.amazingbusinessradio.com","image_url":"https://megaphone.imgix.net/podcasts/4662fa7c-bab3-11e8-8186-b7c42bfb0449/image/uploads_2F1540919813771-voymmzdal6-1a137ee5168708beff6522d51535ac33_2FABR+-+Interviews+with+leading+business+experts..jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Shep Hyken","episode_count":596,"summary":"Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.","last_synced_at":"2026-07-28T20:18:20.994335+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506"},"episode":{"title":"Creating a Customer Loyalty Culture Featuring Lisa Checchio","slug":"creating-a-customer-loyalty-culture-featuring-lisa-checchio","published_at":"2026-03-31T10:00:00+00:00","page_url":"https://stenobird.com/podcast/amazing-business-radio-46506/creating-a-customer-loyalty-culture-featuring-lisa-checchio","show_page_url":"https://stenobird.com/podcast/amazing-business-radio-46506","url":"https://traffic.megaphone.fm/CSN9344662233.mp3","audio_url":"https://traffic.megaphone.fm/CSN9344662233.mp3","summary":"Transforming Repeat Business into True Loyalty Shep interviews Lisa Checchio, Chief Commercial Officer at EBG. She talks about how a hospitality mindset that is focused on making customers feel valued and appreciated, builds real loyalty in any industry. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality, and how does it enhance customer experience in any industry? Are loyalty programs effective? Why is customer perception important to business success? How do word-of-mouth recommendations influence customer experience? How does company culture shape customer experience? Top Takeaways: We can't talk about customer experience without talking about hospitality. No matter the industry, whether B2B, B2C, or government, the “hospitality mentality” is about making every interaction welcoming and memorable. At its core, hospitality is about making people feel valued, appreciated, and at home, regardless of whether they're a first-time visitor or a loyal customer. A great customer experience comes from intentionally designing interactions that help people feel seen, heard, and comfortable. It's no longer just about products or services. Brands need to focus on making things easy for customers and creating genuine human connections, even in digital channels, so that every touchpoint feels welcoming and personal. Focus with the end in mind. What matters most is how your customers feel and what they say about your brand when they leave. Most loyalty programs are discount programs. The problem is that customers become loyal to the perks rather than to the company. So when the loyalty program is changed, or another company offers a better reward, customers walk away because they do not have a relationship w…","meta_description":"Transforming Repeat Business into True Loyalty Shep interviews Lisa Checchio, Chief Commercial Officer at EBG. She talks about how a hospitality mindset t…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1446,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/amazing-business-radio-46506/episodes/creating-a-customer-loyalty-culture-featuring-lisa-checchio/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/amazing-business-radio-46506/creating-a-customer-loyalty-culture-featuring-lisa-checchio.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}