Podcast

Creating Disney Magic

Author: Jody Maberry
Feed episode count: 626
Official site: http://www.leecockerell.com/
RSS: https://disneymagic.libsyn.com/rss
JSON: /v1/public/podcasts/creating-disney-magic-320348
Markdown: /podcast/creating-disney-magic-320348.md

Summary

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

Episodes

Sep 15, 2026 · not_requested

Become a Better Leader

Duration seconds: 799
Source: https://disneymagic.libsyn.com/become-a-better-leaders

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Sep 8, 2026 · not_requested

Honoring Heritage Doesn't Mean Staying The Same

Duration seconds: 860
Source: https://disneymagic.libsyn.com/honoring-heritage-doesnt-mean-staying-the-same

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Sep 1, 2026 · not_requested

Can Your Operation Keep Your Promises?

Duration seconds: 961
Source: https://disneymagic.libsyn.com/can-your-operation-keep-your-promises

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Aug 25, 2026 · not_requested

Little Problems Become Big Problems

Duration seconds: 930
Source: https://disneymagic.libsyn.com/little-problems-become-big-problems

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Aug 18, 2026 · not_requested

Take a Position of Leadership on Safety

Duration seconds: 924
Source: https://disneymagic.libsyn.com/take-a-position-of-leadership-on-safety

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Aug 11, 2026 · not_requested

Be a Good Role Model

Duration seconds: 918
Source: https://disneymagic.libsyn.com/be-a-good-role-model

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Aug 4, 2026 · not_requested

Advice for College Students

Duration seconds: 907
Source: https://disneymagic.libsyn.com/advice-for-college-students

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Jul 28, 2026 · not_requested

Get Out and Walk the Front Line

Duration seconds: 935
Source: https://disneymagic.libsyn.com/get-out-and-walk-the-front-line

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Jul 21, 2026 · not_requested

Use Customer Service Standards

Duration seconds: 888
Source: https://disneymagic.libsyn.com/use-customer-service-standards

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Jul 14, 2026 · not_requested

The Real Cost of Turnover and Retention

Duration seconds: 870
Source: https://disneymagic.libsyn.com/the-real-cost-of-turnover-and-retention

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Jul 7, 2026 · not_requested

How to Stay Curious in a World of AI

Duration seconds: 841
Source: https://disneymagic.libsyn.com/how-to-stay-curious-in-a-world-of-ai

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Jun 30, 2026 · not_requested

You Know What To Do, Now What

Duration seconds: 803
Source: https://disneymagic.libsyn.com/you-know-what-to-do-now-what

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Jun 23, 2026 · not_requested

Service Recovery Leads to Loyal Customers

Duration seconds: 912
Source: https://disneymagic.libsyn.com/service-recovery-leads-to-loyal-customers

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Jun 16, 2026 · not_requested

Encourage Your Team to Take Ownership of Problems

Duration seconds: 875
Source: https://disneymagic.libsyn.com/encourate-your-team-to-take-ownership-of-problems

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Jun 9, 2026 · not_requested

Talk About Service Recovery With Your Team

Duration seconds: 951
Source: https://disneymagic.libsyn.com/talk-about-service-recovery-with-your-team

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Jun 2, 2026 · not_requested

Does Self-Confidence Improve Customer Service?

Duration seconds: 866
Source: https://disneymagic.libsyn.com/does-self-confidence-improve-customer-service

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May 26, 2026 · not_requested

Dealing with Stress

Duration seconds: 1431
Source: https://disneymagic.libsyn.com/dealing-with-stress

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May 19, 2026 · not_requested

Hire the Right People

Duration seconds: 1263
Source: https://disneymagic.libsyn.com/hire-the-right-people

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May 12, 2026 · not_requested

You Are Putting on a Show Every Day

Duration seconds: 778
Source: https://disneymagic.libsyn.com/you-are-putting-on-a-show-every-day

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May 5, 2026 · not_requested

Building Trust After Layoffs

Duration seconds: 768
Source: https://disneymagic.libsyn.com/building-trust-after-layoffs

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Apr 28, 2026 · not_requested

Leadership Lessons from Walt Disney

Duration seconds: 1221
Source: https://disneymagic.libsyn.com/leadership-lessons-from-walt-disney

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Apr 21, 2026 · not_requested

Leadership is Not About a Title

Duration seconds: 1097
Source: https://disneymagic.libsyn.com/leadership-is-not-about-a-title

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Apr 14, 2026 · not_requested

Getting Buy In to Deliver Better Service

Duration seconds: 807
Source: https://disneymagic.libsyn.com/getting-buy-in-to-deliver-better-service

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Apr 8, 2026 · not_requested

Experience and Exposure Create Opportunity

Duration seconds: 1486
Source: https://disneymagic.libsyn.com/experience-and-exposure-create-opportunity

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Mar 31, 2026 · not_requested

You Must Enforce the Rules Even For High Performers

Duration seconds: 818
Source: https://disneymagic.libsyn.com/you-must-enforce-the-rules-even-for-high-performers

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