Episode
Joined-up by design: How Ireland’s largest dept. is re-thinking digital services around real life events
- Published
- Dec 2, 2025
- Duration seconds
- 2471
- Processing state
not_requested- Canonical source
- https://digitalgovawards.com/podcast/
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Summary
In this episode, Maeve Kneafsey talks with Paula Lyons , Ass. Secretary and Head of Service Development at the Department of Social Protection , about how her team is redesigning services around life events like having a child, retirement, or bereavement. They discuss: Why DSP’s philosophy is “digital by desire” , not by force How citizen trust and data sharing are unlocking connected services The next generation of online welfare and pension services A must-listen for anyone shaping digital government and citizen-first transformation. Subscribe now for personal email updates www.digitalgovawards.com 01:05 – What motivates Paula to stay in public service 10:00 – How “Digital by Desire” became DSP’s guiding principle 24:05 – Designing services around real life events 29:30 – AI pilots and the future of digital service delivery Hosted on Acast. See acast.com/privacy for more information.