# Joined-up by design: How Ireland’s largest dept. is re-thinking digital services around real life events

Page: https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events
Text version: https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events.md
Podcast: [Transform Gov - the digital government podcast](https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732)
Published: 2025-12-02T08:00:00+00:00
Episode link: https://digitalgovawards.com/podcast/
Audio file: https://sphinx.acast.com/p/open/s/6654b705d950260012df3b93/e/692dc1f1fcd33ebbab5ac23c/media.mp3
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JSON: https://stenobird.com/v1/public/podcasts/transform-gov-the-digital-government-podcast-6921732/episodes/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events
Duration seconds: 2471

## Resource

In this episode, Maeve Kneafsey talks with Paula Lyons , Ass. Secretary and Head of Service Development at the Department of Social Protection , about how her team is redesigning services around life events like having a child, retirement, or bereavement. They discuss: Why DSP’s philosophy is “digital by desire” , not by force How citizen trust and data sharing are unlocking connected services The next generation of online welfare and pension services A must-listen for anyone shaping digital government and citizen-first transformation. Subscribe now for personal email updates www.digitalgovawards.com 01:05 – What motivates Paula to stay in public service 10:00 – How “Digital by Desire” became DSP’s guiding principle 24:05 – Designing services around real life events 29:30 – AI pilots and the future of digital service delivery Hosted on Acast. See acast.com/privacy for more information.

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## Transcript

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