{"podcast":{"title":"Transform Gov - the digital government podcast","slug":"transform-gov-the-digital-government-podcast-6921732","podcast_index_feed_id":6921732,"rss_url":"https://feeds.acast.com/public/shows/6654b705d950260012df3b93","website_url":"https://shows.acast.com/transform-the-digital-government-podcast","image_url":"https://assets.pippa.io/shows/cover/1716827487522-9495a005188702dc8cac05e17580133e.jpeg","author":"Maeve Kneafsey","episode_count":75,"summary":"Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that. www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.","last_synced_at":"2026-06-17T00:20:58.188142+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732"},"episode":{"title":"Joined-up by design: How Ireland’s largest dept. is re-thinking digital services around real life events","slug":"joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events","published_at":"2025-12-02T08:00:00+00:00","page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events","show_page_url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732","url":"https://digitalgovawards.com/podcast/","audio_url":"https://sphinx.acast.com/p/open/s/6654b705d950260012df3b93/e/692dc1f1fcd33ebbab5ac23c/media.mp3","summary":"In this episode, Maeve Kneafsey talks with Paula Lyons , Ass. Secretary and Head of Service Development at the Department of Social Protection , about how her team is redesigning services around life events like having a child, retirement, or bereavement. They discuss: Why DSP’s philosophy is “digital by desire” , not by force How citizen trust and data sharing are unlocking connected services The next generation of online welfare and pension services A must-listen for anyone shaping digital government and citizen-first transformation. Subscribe now for personal email updates www.digitalgovawards.com 01:05 – What motivates Paula to stay in public service 10:00 – How “Digital by Desire” became DSP’s guiding principle 24:05 – Designing services around real life events 29:30 – AI pilots and the future of digital service delivery Hosted on Acast. See acast.com/privacy for more information.","meta_description":"In this episode, Maeve Kneafsey talks with Paula Lyons , Ass. Secretary and Head of Service Development at the Department of Social Protection , about how…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2471,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/transform-gov-the-digital-government-podcast-6921732/episodes/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/transform-gov-the-digital-government-podcast-6921732/joined-up-by-design-how-ireland-s-largest-dept-is-re-thinking-digital-services-around-real-life-events.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}