Episode
Understanding complaints and early resolution opportunities
- Podcast
- Today's Conveyancer Podcast
- Published
- Mar 14, 2026
- Duration seconds
- 1919
- Processing state
not_requested
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Summary
The latest episode of the Today’s Conveyancer podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the challenges facing firms, and the strategic work underway to improve first‑tier resolution across the legal sector. The backdrop to the discussion is the increase in the number of cases in which LeO identify poor complaints handling, up from 46% in 2023/24 to 49% in 2024/25; and efforts to stop complaints at...