# Understanding complaints and early resolution opportunities

Page: https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762/understanding-complaints-and-early-resolution-opportunities
Text version: https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762/understanding-complaints-and-early-resolution-opportunities.md
Podcast: [Today's Conveyancer Podcast](https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762)
Published: 2026-03-14T12:00:00+00:00
Episode link: https://www.buzzsprout.com/1795703/episodes/18831824-understanding-complaints-and-early-resolution-opportunities.mp3
Audio file: https://www.buzzsprout.com/1795703/episodes/18831824-understanding-complaints-and-early-resolution-opportunities.mp3
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JSON: https://stenobird.com/v1/public/podcasts/today-s-conveyancer-podcast-4088762/episodes/understanding-complaints-and-early-resolution-opportunities
Duration seconds: 1919

## Resource

The latest episode of the Today’s Conveyancer podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the challenges facing firms, and the strategic work underway to improve first‑tier resolution across the legal sector. The backdrop to the discussion is the increase in the number of cases in which LeO identify poor complaints handling, up from 46% in 2023/24 to 49% in 2024/25; and efforts to stop complaints at...

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## Transcript

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