{"podcast":{"title":"Today's Conveyancer Podcast","slug":"today-s-conveyancer-podcast-4088762","podcast_index_feed_id":4088762,"rss_url":"https://rss.buzzsprout.com/1795703.rss","website_url":"https://www.todaysconveyancer.co.uk/","image_url":"https://storage.buzzsprout.com/a3q3ej1ig3eiy54czdh227qf2xji?.jpg","author":"Today's Conveyancer","episode_count":161,"summary":"The Today's Conveyancer Podcast introduces listeners to the wide array of individuals and organisations who contribute to the success of the conveyancing industry. With a mix of business and industry insight, innovation, and knowledge sharing, the podcast is a \"must-listen\" for property professionals.","last_synced_at":"2026-07-19T10:19:39.591938+00:00","page_url":"https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762"},"episode":{"title":"Understanding complaints and early resolution opportunities","slug":"understanding-complaints-and-early-resolution-opportunities","published_at":"2026-03-14T12:00:00+00:00","page_url":"https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762/understanding-complaints-and-early-resolution-opportunities","show_page_url":"https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762","url":"https://www.buzzsprout.com/1795703/episodes/18831824-understanding-complaints-and-early-resolution-opportunities.mp3","audio_url":"https://www.buzzsprout.com/1795703/episodes/18831824-understanding-complaints-and-early-resolution-opportunities.mp3","summary":"The latest episode of the Today’s Conveyancer podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the challenges facing firms, and the strategic work underway to improve first‑tier resolution across the legal sector. The backdrop to the discussion is the increase in the number of cases in which LeO identify poor complaints handling, up from 46% in 2023/24 to 49% in 2024/25; and efforts to stop complaints at...","meta_description":"The latest episode of the Today’s Conveyancer podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1919,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/today-s-conveyancer-podcast-4088762/episodes/understanding-complaints-and-early-resolution-opportunities/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/today-s-conveyancer-podcast-4088762/understanding-complaints-and-early-resolution-opportunities.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}