Episode
EP 518 ENCORE: Quality Without Guesswork - with Kate Grohall
- Podcast
- The ShiftShapers Podcast
- Published
- Dec 16, 2025
- Duration seconds
- 1590
- Processing state
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Summary
We explore how reducing variation in cost, outcomes, and experience creates real value, and why deep provider metrics and real-time member support outperform box-checking credentialing. Kate Grohal shares a playbook for aligning incentives without repeating the mistakes that soured HMOs. • defining quality as reducing variation across cost, outcomes, experience • Kate’s path from patient escort to quality leader • why NCQA alone falls short for measuring provider performance • additional met...