{"podcast":{"title":"The ShiftShapers Podcast","slug":"the-shiftshapers-podcast-1089968","podcast_index_feed_id":1089968,"rss_url":"https://rss.buzzsprout.com/2045524.rss","website_url":"http://www.shiftshapersonline.com","image_url":"https://storage.buzzsprout.com/fvwr8v1pwsksxqclj4477ggzuj9o?.jpg","author":"David Saltzman","episode_count":555,"summary":"Change either paralyzes or energizes - the choice is yours. Hear from businesses and entrepreneurs who have become energized and who have profited by shaping the shifts in their markets and practices. Become a SHIFTSHAPERS INSIDER and get our latest download, advance notice of all podcasts, podcast summaries, and special INSIDER-ONLY content. INSIDER SIGN UP","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968"},"episode":{"title":"EP 518 ENCORE: Quality Without Guesswork - with Kate Grohall","slug":"ep-518-encore-quality-without-guesswork-with-kate-grohall","published_at":"2025-12-16T11:00:00+00:00","page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-518-encore-quality-without-guesswork-with-kate-grohall","show_page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968","url":"https://www.buzzsprout.com/2045524/episodes/18263896-ep-518-encore-quality-without-guesswork-with-kate-grohall.mp3","audio_url":"https://www.buzzsprout.com/2045524/episodes/18263896-ep-518-encore-quality-without-guesswork-with-kate-grohall.mp3","summary":"We explore how reducing variation in cost, outcomes, and experience creates real value, and why deep provider metrics and real-time member support outperform box-checking credentialing. Kate Grohal shares a playbook for aligning incentives without repeating the mistakes that soured HMOs. • defining quality as reducing variation across cost, outcomes, experience • Kate’s path from patient escort to quality leader • why NCQA alone falls short for measuring provider performance • additional met...","meta_description":"We explore how reducing variation in cost, outcomes, and experience creates real value, and why deep provider metrics and real-time member support outperf…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1590,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-shiftshapers-podcast-1089968/episodes/ep-518-encore-quality-without-guesswork-with-kate-grohall/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-518-encore-quality-without-guesswork-with-kate-grohall.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}