# EP 518 ENCORE: Quality Without Guesswork - with Kate Grohall

Page: https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-518-encore-quality-without-guesswork-with-kate-grohall
Text version: https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-518-encore-quality-without-guesswork-with-kate-grohall.md
Podcast: [The ShiftShapers Podcast](https://stenobird.com/podcast/the-shiftshapers-podcast-1089968)
Published: 2025-12-16T11:00:00+00:00
Episode link: https://www.buzzsprout.com/2045524/episodes/18263896-ep-518-encore-quality-without-guesswork-with-kate-grohall.mp3
Audio file: https://www.buzzsprout.com/2045524/episodes/18263896-ep-518-encore-quality-without-guesswork-with-kate-grohall.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-shiftshapers-podcast-1089968/episodes/ep-518-encore-quality-without-guesswork-with-kate-grohall
Duration seconds: 1590

## Resource

We explore how reducing variation in cost, outcomes, and experience creates real value, and why deep provider metrics and real-time member support outperform box-checking credentialing. Kate Grohal shares a playbook for aligning incentives without repeating the mistakes that soured HMOs. • defining quality as reducing variation across cost, outcomes, experience • Kate’s path from patient escort to quality leader • why NCQA alone falls short for measuring provider performance • additional met...

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## Transcript

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