Episode
How A Founder Built A 24/7 Call Center In Latin America
- Podcast
- The Nearshore Cafe
- Published
- Feb 28, 2026
- Duration seconds
- 1405
- Processing state
not_requested
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Summary
In this episode of The Nearshore Cafe Podcast, Brian Samson speaks with Joe Helleny, Founder & CEO of CourtMoney, about building a 24-hour nearshore call center in Central America. Joe shares how his background in ATMs, online payments, and government software led him to outsource customer support — first in the U.S., then nearshore in Nicaragua. He discusses the challenges of English proficiency, professionalism, background checks, handling financial transactions, and knowing when founde...