{"podcast":{"title":"The Nearshore Cafe","slug":"the-nearshore-cafe-7063903","podcast_index_feed_id":7063903,"rss_url":"https://rss.buzzsprout.com/2417050.rss","website_url":"https://www.nearshorecafepodcast.com/","image_url":"https://storage.buzzsprout.com/cl88yg3n0366iad89k8bqsnq61nf?.jpg","author":"Brian Samson","episode_count":94,"summary":"Hear from Nearshoring veterans about what it's like living and doing business in LATAM. Join our hosts and numerous guests from LATAM & the U.S. with interesting real life experiences. This podcast is full of great stories and useful advice on how to navigate the world's most untapped talent market along with travel tips.","last_synced_at":"2026-07-28T12:22:44.407985+00:00","page_url":"https://stenobird.com/podcast/the-nearshore-cafe-7063903"},"episode":{"title":"How A Founder Built A 24/7 Call Center In Latin America","slug":"how-a-founder-built-a-24-7-call-center-in-latin-america","published_at":"2026-02-28T00:00:00+00:00","page_url":"https://stenobird.com/podcast/the-nearshore-cafe-7063903/how-a-founder-built-a-24-7-call-center-in-latin-america","show_page_url":"https://stenobird.com/podcast/the-nearshore-cafe-7063903","url":"https://www.buzzsprout.com/2417050/episodes/18763796-how-a-founder-built-a-24-7-call-center-in-latin-america.mp3","audio_url":"https://www.buzzsprout.com/2417050/episodes/18763796-how-a-founder-built-a-24-7-call-center-in-latin-america.mp3","summary":"In this episode of The Nearshore Cafe Podcast, Brian Samson speaks with Joe Helleny, Founder & CEO of CourtMoney, about building a 24-hour nearshore call center in Central America. Joe shares how his background in ATMs, online payments, and government software led him to outsource customer support — first in the U.S., then nearshore in Nicaragua. He discusses the challenges of English proficiency, professionalism, background checks, handling financial transactions, and knowing when founde...","meta_description":"In this episode of The Nearshore Cafe Podcast, Brian Samson speaks with Joe Helleny, Founder & CEO of CourtMoney, about building a 24-hour nearshore c…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1405,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-nearshore-cafe-7063903/episodes/how-a-founder-built-a-24-7-call-center-in-latin-america/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-nearshore-cafe-7063903/how-a-founder-built-a-24-7-call-center-in-latin-america.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}