# How A Founder Built A 24/7 Call Center In Latin America

Page: https://stenobird.com/podcast/the-nearshore-cafe-7063903/how-a-founder-built-a-24-7-call-center-in-latin-america
Text version: https://stenobird.com/podcast/the-nearshore-cafe-7063903/how-a-founder-built-a-24-7-call-center-in-latin-america.md
Podcast: [The Nearshore Cafe](https://stenobird.com/podcast/the-nearshore-cafe-7063903)
Published: 2026-02-28T00:00:00+00:00
Episode link: https://www.buzzsprout.com/2417050/episodes/18763796-how-a-founder-built-a-24-7-call-center-in-latin-america.mp3
Audio file: https://www.buzzsprout.com/2417050/episodes/18763796-how-a-founder-built-a-24-7-call-center-in-latin-america.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-nearshore-cafe-7063903/episodes/how-a-founder-built-a-24-7-call-center-in-latin-america
Duration seconds: 1405

## Resource

In this episode of The Nearshore Cafe Podcast, Brian Samson speaks with Joe Helleny, Founder & CEO of CourtMoney, about building a 24-hour nearshore call center in Central America. Joe shares how his background in ATMs, online payments, and government software led him to outsource customer support — first in the U.S., then nearshore in Nicaragua. He discusses the challenges of English proficiency, professionalism, background checks, handling financial transactions, and knowing when founde...

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## Transcript

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