Episode
How to Manage an Employee Who Always Says That's Not My Problem
- Published
- Jul 9, 2026
- Duration seconds
- 487
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/the-manager-s-hour-with-fexingo-people-management-team-building-and-leadership-skills-7871622/episodes/how-to-manage-an-employee-who-always-says-that-s-not-my-problem/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/the-manager-s-hour-with-fexingo-people-management-team-building-and-leadership-skills-7871622/how-to-manage-an-employee-who-always-says-that-s-not-my-problem.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
In this episode, Lucas and Luna tackle one of the most frustrating phrases a manager can hear: 'That's not my problem.' They trace the roots of this defensive mindset to a 2018 Microsoft study on internal silos, where 40% of employees said they don't know who to turn to for cross-functional issues. The hosts share a three-step framework for breaking the cycle: clarifying role boundaries without creating rigid fiefdoms, using 'ownership moments' in team meetings, and designing a 'handoff protocol' that makes collaboration the path of least resistance. Lucas recounts a real example from a mid-size SaaS company where a customer support manager turned the phrase into a team-wide norm—and what he did to reverse it. The episode closes with a reflection on what the phrase really says about trust, and a forward look at how managers can build an 'it's all our problem' culture. #ThatsNotMyProblem #Management #Leadership #TeamBuilding #PeopleManagement #Business #FexingoBusiness #BusinessPodcast #CrossFunctionalCollaboration #EmployeeMindset #SiloBreaking #RoleClarity #Accountability #WorkplaceCulture #ManagerSkills #ConflictResolution #Ownership #Trust Keep every episode free: buymeacoffee.com/fexingo