# How to Manage an Employee Who Always Says That's Not My Problem

Page: https://stenobird.com/podcast/the-manager-s-hour-with-fexingo-people-management-team-building-and-leadership-skills-7871622/how-to-manage-an-employee-who-always-says-that-s-not-my-problem
Text version: https://stenobird.com/podcast/the-manager-s-hour-with-fexingo-people-management-team-building-and-leadership-skills-7871622/how-to-manage-an-employee-who-always-says-that-s-not-my-problem.md
Podcast: [The Manager's Hour with Fexingo: People Management, Team Building, and Leadership Skills](https://stenobird.com/podcast/the-manager-s-hour-with-fexingo-people-management-team-building-and-leadership-skills-7871622)
Published: 2026-07-09T04:32:47+00:00
Episode link: https://audio.fexingo.com/business/the-managers-hour/episode-0103.mp3
Audio file: https://audio.fexingo.com/business/the-managers-hour/episode-0103.mp3
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Duration seconds: 487

## Resource

In this episode, Lucas and Luna tackle one of the most frustrating phrases a manager can hear: 'That's not my problem.' They trace the roots of this defensive mindset to a 2018 Microsoft study on internal silos, where 40% of employees said they don't know who to turn to for cross-functional issues. The hosts share a three-step framework for breaking the cycle: clarifying role boundaries without creating rigid fiefdoms, using 'ownership moments' in team meetings, and designing a 'handoff protocol' that makes collaboration the path of least resistance. Lucas recounts a real example from a mid-size SaaS company where a customer support manager turned the phrase into a team-wide norm—and what he did to reverse it. The episode closes with a reflection on what the phrase really says about trust, and a forward look at how managers can build an 'it's all our problem' culture. #ThatsNotMyProblem #Management #Leadership #TeamBuilding #PeopleManagement #Business #FexingoBusiness #BusinessPodcast #CrossFunctionalCollaboration #EmployeeMindset #SiloBreaking #RoleClarity #Accountability #WorkplaceCulture #ManagerSkills #ConflictResolution #Ownership #Trust Keep every episode free: buymeacoffee.com/fexingo

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