Episode
The Leadership Skill That Gets More Valuable as AI Takes Over
- Published
- May 16, 2026
- Duration seconds
- 5447
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Summary
🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/ The biggest myth in home service technology? That software solves problems. It doesn't. People do. Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn: — Why most companies use ServiceTitan wrong — and what it actually looks like when you use it right — The truth about AI replacing CSRs and what to do about it before it happens to you — Why adding more AI to your business means your people need MORE human attention, not less — The four metrics every home service owner should know cold — Why emotional intelligence is the most underrated skill in home service leadership -- 🕐 TIMESTAMPS 🕐 -- 00:00 - Introduction 00:34 - Richard's Background and Blue Collar Nerd Origin 03:08 - Why Investors Are Rushing Into Home Service 06:02 - Advanced ServiceTitan Integrations 10:31 - When to Get on ServiceTitan 13:50 - AI-First Software and What's Coming 17:46 - Tommy's AI-Written Radio Ad Live 21:16 - Social Media vs Traditional Advertising 28:03 - The A1 Garage Model vs HVAC 32:28 - Which Industry Would Richard Build In? 36:12 - Tommy's 2017 Trifecta and Podcast Origin 38:49 - SOPs: SweetProcess vs Trainual 41:13 - AI Supporting People Not Replacing Them 44:41 - Technology Changing Leadership and Culture 47:52 - Longevity Science and Fasting 51:03 - Skills the Next Generation of Operators Needs 54:14 - EQ vs IQ in Leadership 58:42 - Rapid Fire: The Four Metrics Every Owner Must Know 1:09:08 - Die With Zero and Tommy's Philanthropy Plans 1:13:53 - Get Clear on Your WHY 1:17:35 - Is "I'm D…