Episode
S4 Ep18: If I don’t do it, who will?” Improving healthcare quality through openness, community engagement and the wisdom of Grandmothers featuring Nicole Cross
- Podcast
- Qualitycast North
- Published
- Sep 18, 2025
- Duration seconds
- 2182
- Processing state
not_requested- Canonical source
- https://audioboom.com/posts/8778906
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Summary
This week we’re returning to Northern Health’s C-Suite and interview Nicole Cross, Northern Health’s Vice President of Indigenous Health and Chief Planning and Quality Officer. In this treat of an episode, we cover a wide range of topics including her career journey from entry-level Indigenous Patient Liaison to the Northern Health’s Executive C-suite. Nicole explains her vision for engaging patients and communities in their own care and care system; how openness and transparency is the key to how the system learns and why quality should be embedded and not optional in our healthcare system, before finishing with a heart-warming account of how her early life experience in her home Nisga'a Village of Laxgalts'ap drives her motivation and work with the Executive team.