# S4 Ep18: If I don’t do it, who will?” Improving healthcare quality through openness, community engagement and the wisdom of Grandmothers featuring Nicole Cross

Page: https://stenobird.com/podcast/qualitycast-north-4458625/s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross
Text version: https://stenobird.com/podcast/qualitycast-north-4458625/s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross.md
Podcast: [Qualitycast North](https://stenobird.com/podcast/qualitycast-north-4458625)
Published: 2025-09-18T17:30:37+00:00
Episode link: https://audioboom.com/posts/8778906
Audio file: https://audioboom.com/posts/8778906.mp3?modified=1758217103&sid=5064012&source=rss
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Duration seconds: 2182

## Resource

This week we’re returning to Northern Health’s C-Suite and interview Nicole Cross, Northern Health’s Vice President of Indigenous Health and Chief Planning and Quality Officer. In this treat of an episode, we cover a wide range of topics including her career journey from entry-level Indigenous Patient Liaison to the Northern Health’s Executive C-suite. Nicole explains her vision for engaging patients and communities in their own care and care system; how openness and transparency is the key to how the system learns and why quality should be embedded and not optional in our healthcare system, before finishing with a heart-warming account of how her early life experience in her home Nisga'a Village of Laxgalts'ap drives her motivation and work with the Executive team.

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## Transcript

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