{"podcast":{"title":"Qualitycast North","slug":"qualitycast-north-4458625","podcast_index_feed_id":4458625,"rss_url":"https://audioboom.com/channels/5064012.rss","website_url":"https://audioboom.com/channels/5064012","image_url":"https://audioboom.com/i/38607044.jpg","author":"Qualitycast North","episode_count":74,"summary":"The Qualitycast North podcast showcases Northern British Columbian physicians and healthcare workers and their work in improving the quality of healthcare where they live. In an interview format, our host Dr. Shyr Chui invites guests to talk about their careers in rural medicine, and how they are improving healthcare through innovative quality improvement projects. Episodes are released every 2 weeks. Qualitycast North is a production of the Northern Health Physician Quality Improvement initiative, and is co-produced by Dr. Shyr Chui, and PQI Coach Lee Cameron. This Initiative is a flagship program of the Specialist Services Committee which represents a collaborative partnership between our provincial government and Doctors of BC, and includes regular representation from the local health authorities.","last_synced_at":"2026-07-25T04:20:45.609517+00:00","page_url":"https://stenobird.com/podcast/qualitycast-north-4458625"},"episode":{"title":"S4 Ep18: If I don’t do it, who will?” Improving healthcare quality through openness, community engagement and the wisdom of Grandmothers featuring Nicole Cross","slug":"s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross","published_at":"2025-09-18T17:30:37+00:00","page_url":"https://stenobird.com/podcast/qualitycast-north-4458625/s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross","show_page_url":"https://stenobird.com/podcast/qualitycast-north-4458625","url":"https://audioboom.com/posts/8778906","audio_url":"https://audioboom.com/posts/8778906.mp3?modified=1758217103&sid=5064012&source=rss","summary":"This week we’re returning to Northern Health’s C-Suite and interview Nicole Cross, Northern Health’s Vice President of Indigenous Health and Chief Planning and Quality Officer. In this treat of an episode, we cover a wide range of topics including her career journey from entry-level Indigenous Patient Liaison to the Northern Health’s Executive C-suite. Nicole explains her vision for engaging patients and communities in their own care and care system; how openness and transparency is the key to how the system learns and why quality should be embedded and not optional in our healthcare system, before finishing with a heart-warming account of how her early life experience in her home Nisga'a Village of Laxgalts'ap drives her motivation and work with the Executive team.","meta_description":"This week we’re returning to Northern Health’s C-Suite and interview Nicole Cross, Northern Health’s Vice President of Indigenous Health and Chief Plannin…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2182,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/qualitycast-north-4458625/episodes/s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/qualitycast-north-4458625/s4-ep18-if-i-don-t-do-it-who-will-improving-healthcare-quality-through-openness-community-engagement-and-the-wisdom-of-grandmothers-featuring-nicole-cross.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}