Episode

The Power of Listening at Work with Miranda Birch

Podcast: People Soup
Published: Mar 10, 2026
Duration seconds: 2470
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Summary

True listening is not waiting for your turn to speak, but creating a space where others can think out loud. Former BBC journalist Miranda Birch shares how broadcast journalism techniques can transform workplace communication and build psychological safety.

Topics

Active Listening
Leadership Communication
Broadcast Journalism
Workplace Wellbeing
Professional Coaching
Emotional Intelligence
Storytelling
Organizational Culture

Highlights

Main idea: Deep listening involves slowing down and getting curious about another person's world to sharpen their ideas
Practical takeaway: Use 'The Richest Conversations' approach to capture authentic stories and create memorable professional connections
Failure mode: Avoid 'dueling monologues' where participants are merely waiting for their turn to speak rather than engaging
Leadership lesson: Creating space for silent team members to share their views can unlock organizational innovation and confidence
Wellbeing insight: Intentional human connection and 'incidental hellos' are vital for mental health in an increasingly digital, AI-driven world

Chapters

1:00 The Essence of Deep Listening: Distinguishing between waiting to speak and true curiosity that allows ideas to sharpen.
4:10 The Richest Conversations Method: Applying broadcast journalism techniques to create authentic, high-quality professional narratives.
7:30 Early Influences and Language: Reflections on the complexities of language and early linguistic challenges.
10:40 Formative Radio Memories: How childhood radio programs shaped a lifelong appreciation for the human voice.
13:30 The Challenges of Management: Navigating the difficulties of defending editorial decisions and managing people in broadcasting.
16:30 The Art of Conversation: Exploring the nuances of social interaction and the skill of engaging others.
22:30 Listening to Vulnerable Narratives: The impact of interviewing individuals facing significant life challenges like unemployment and ill health.