# The Power of Listening at Work with Miranda Birch

Page: https://stenobird.com/podcast/people-soup-971297/the-power-of-listening-at-work-with-miranda-birch
Text version: https://stenobird.com/podcast/people-soup-971297/the-power-of-listening-at-work-with-miranda-birch.md
Podcast: [People Soup](https://stenobird.com/podcast/people-soup-971297)
Published: 2026-03-10T22:15:00+00:00
Episode link: https://peoplesoup.captivate.fm/episode/the-power-of-listening-at-work-with-miranda-birch
Audio file: https://episodes.captivate.fm/episode/366f3ad8-4990-4915-bf0b-d3327524cc20.mp3
Processing state: processed
JSON: https://stenobird.com/v1/public/podcasts/people-soup-971297/episodes/the-power-of-listening-at-work-with-miranda-birch
Duration seconds: 2470

## Resource

True listening is not waiting for your turn to speak, but creating a space where others can think out loud. Former BBC journalist Miranda Birch shares how broadcast journalism techniques can transform workplace communication and build psychological safety.

## Highlights
- Main idea: Deep listening involves slowing down and getting curious about another person's world to sharpen their ideas
- Practical takeaway: Use 'The Richest Conversations' approach to capture authentic stories and create memorable professional connections
- Failure mode: Avoid 'dueling monologues' where participants are merely waiting for their turn to speak rather than engaging
- Leadership lesson: Creating space for silent team members to share their views can unlock organizational innovation and confidence
- Wellbeing insight: Intentional human connection and 'incidental hellos' are vital for mental health in an increasingly digital, AI-driven world

## Topics

Active Listening, Leadership Communication, Broadcast Journalism, Workplace Wellbeing, Professional Coaching, Emotional Intelligence, Storytelling, Organizational Culture

## Chapters
- 1:00 — The Essence of Deep Listening: Distinguishing between waiting to speak and true curiosity that allows ideas to sharpen.
- 4:10 — The Richest Conversations Method: Applying broadcast journalism techniques to create authentic, high-quality professional narratives.
- 7:30 — Early Influences and Language: Reflections on the complexities of language and early linguistic challenges.
- 10:40 — Formative Radio Memories: How childhood radio programs shaped a lifelong appreciation for the human voice.
- 13:30 — The Challenges of Management: Navigating the difficulties of defending editorial decisions and managing people in broadcasting.
- 16:30 — The Art of Conversation: Exploring the nuances of social interaction and the skill of engaging others.
- 22:30 — Listening to Vulnerable Narratives: The impact of interviewing individuals facing significant life challenges like unemployment and ill health.

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## Transcript

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