Episode
227: Getting your team to care about customer service
- Podcast
- Managing Made Simple
- Published
- Mar 31, 2026
- Duration seconds
- 1123
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Summary
After a pretty rough experience at Lenscrafters, Lia gets into one of the most common challenges small business owners face: how do you get your team to actually show up for customers when you can't force anyone to care? This episode is for anyone with customer-facing team members — or honestly any team member whose attitude and engagement reflects on your brand. In this episode you will learn: Why getting this right starts in the hiring and onboarding process, not after things go wrongWhat f...