{"podcast":{"title":"Managing Made Simple","slug":"managing-made-simple-6058120","podcast_index_feed_id":6058120,"rss_url":"https://rss.buzzsprout.com/2378431.rss","website_url":"https://www.liagarvin.com/podcast","image_url":"https://storage.buzzsprout.com/0wbl4nf4dmm06h0kvu94thcu1tqd?.jpg","author":"Lia Garvin","episode_count":245,"summary":"Managing Made Simple is a weekly leadership and management podcast for people managers, business owners, and founders who want to lead high-performing teams without falling back into the work themselves. Each week, host Lia Garvin- 3x bestselling author and former team operations leader at Google, Apple, and Microsoft- breaks down the real, everyday challenges of leading teams, giving feedback, delegating, creating team accountability, high performing culture, retention, and more with performance with practical strategies you can implement immediately. Lia’s work has been featured in Harvard Business Review, Fast Company, The Wall Street Journal, and Fortune. With Lia, you get real talk and actionable leadership insights that make it easier to manage your team and get better results from your people. If you’re asking leadership questions like: • How do I get my team to take ownership and accountability for their work? • Why do I have to repeat myself constantly as a manager? • How do I know if I hired the wrong employee? • How do I delegate effectively without things falling apart or micromanaging? • How can managers tell if team members are overusing AI at work? • What actually m…","last_synced_at":"2026-07-21T16:18:48.367318+00:00","page_url":"https://stenobird.com/podcast/managing-made-simple-6058120"},"episode":{"title":"227: Getting your team to care about customer service","slug":"227-getting-your-team-to-care-about-customer-service","published_at":"2026-03-31T07:00:00+00:00","page_url":"https://stenobird.com/podcast/managing-made-simple-6058120/227-getting-your-team-to-care-about-customer-service","show_page_url":"https://stenobird.com/podcast/managing-made-simple-6058120","url":"https://www.buzzsprout.com/2378431/episodes/18897457-227-getting-your-team-to-care-about-customer-service.mp3","audio_url":"https://www.buzzsprout.com/2378431/episodes/18897457-227-getting-your-team-to-care-about-customer-service.mp3","summary":"After a pretty rough experience at Lenscrafters, Lia gets into one of the most common challenges small business owners face: how do you get your team to actually show up for customers when you can't force anyone to care? This episode is for anyone with customer-facing team members — or honestly any team member whose attitude and engagement reflects on your brand. In this episode you will learn: Why getting this right starts in the hiring and onboarding process, not after things go wrongWhat f...","meta_description":"After a pretty rough experience at Lenscrafters, Lia gets into one of the most common challenges small business owners face: how do you get your team to a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1123,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/managing-made-simple-6058120/episodes/227-getting-your-team-to-care-about-customer-service/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/managing-made-simple-6058120/227-getting-your-team-to-care-about-customer-service.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}