# 227: Getting your team to care about customer service

Page: https://stenobird.com/podcast/managing-made-simple-6058120/227-getting-your-team-to-care-about-customer-service
Text version: https://stenobird.com/podcast/managing-made-simple-6058120/227-getting-your-team-to-care-about-customer-service.md
Podcast: [Managing Made Simple](https://stenobird.com/podcast/managing-made-simple-6058120)
Published: 2026-03-31T07:00:00+00:00
Episode link: https://www.buzzsprout.com/2378431/episodes/18897457-227-getting-your-team-to-care-about-customer-service.mp3
Audio file: https://www.buzzsprout.com/2378431/episodes/18897457-227-getting-your-team-to-care-about-customer-service.mp3
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JSON: https://stenobird.com/v1/public/podcasts/managing-made-simple-6058120/episodes/227-getting-your-team-to-care-about-customer-service
Duration seconds: 1123

## Resource

After a pretty rough experience at Lenscrafters, Lia gets into one of the most common challenges small business owners face: how do you get your team to actually show up for customers when you can't force anyone to care? This episode is for anyone with customer-facing team members — or honestly any team member whose attitude and engagement reflects on your brand. In this episode you will learn: Why getting this right starts in the hiring and onboarding process, not after things go wrongWhat f...

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## Transcript

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