Episode

Transforming the Retail Experience

Podcast: Mailin’ It! - The Official USPS Podcast
Published: Aug 5, 2025
Duration seconds: 1698
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Canonical source: https://about.usps.com/newsroom/
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Summary

In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!