# Transforming the Retail Experience

Page: https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047/transforming-the-retail-experience
Text version: https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047/transforming-the-retail-experience.md
Podcast: [Mailin’ It! - The Official USPS Podcast](https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047)
Published: 2025-08-05T15:00:00+00:00
Episode link: https://about.usps.com/newsroom/
Audio file: https://afp-920619-injected.calisto.simplecastaudio.com/f32cca5f-79ec-4392-8613-6b30c923629b/episodes/9313187d-780b-45d5-a81e-a910c309bfdc/audio/128/default.mp3?aid=rss_feed&awCollectionId=f32cca5f-79ec-4392-8613-6b30c923629b&awEpisodeId=9313187d-780b-45d5-a81e-a910c309bfdc&feed=bArttHdR
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JSON: https://stenobird.com/v1/public/podcasts/mailin-it-the-official-usps-podcast-4327047/episodes/transforming-the-retail-experience
Duration seconds: 1698

## Resource

In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!

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## Transcript

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