{"podcast":{"title":"Mailin’ It! - The Official USPS Podcast","slug":"mailin-it-the-official-usps-podcast-4327047","podcast_index_feed_id":4327047,"rss_url":"https://feeds.simplecast.com/bArttHdR","website_url":"https://about.usps.com/newsroom/","image_url":"https://image.simplecastcdn.com/images/3cfa0ec2-3957-4ffa-92de-602ff6405a19/fcc04fbf-b404-492f-b4f6-84dfaddfc215/3000x3000/2021-8-24-mailinit.jpg?aid=rss_feed","author":"United States Postal Service","episode_count":92,"summary":"As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.","last_synced_at":"2026-09-29T18:17:12.370238+00:00","page_url":"https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047"},"episode":{"title":"Transforming the Retail Experience","slug":"transforming-the-retail-experience","published_at":"2025-08-05T15:00:00+00:00","page_url":"https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047/transforming-the-retail-experience","show_page_url":"https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047","url":"https://about.usps.com/newsroom/","audio_url":"https://afp-920619-injected.calisto.simplecastaudio.com/f32cca5f-79ec-4392-8613-6b30c923629b/episodes/9313187d-780b-45d5-a81e-a910c309bfdc/audio/128/default.mp3?aid=rss_feed&awCollectionId=f32cca5f-79ec-4392-8613-6b30c923629b&awEpisodeId=9313187d-780b-45d5-a81e-a910c309bfdc&feed=bArttHdR","summary":"In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!","meta_description":"In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Exp…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1698,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mailin-it-the-official-usps-podcast-4327047/episodes/transforming-the-retail-experience/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mailin-it-the-official-usps-podcast-4327047/transforming-the-retail-experience.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}