Episode
The Concierge Mindset - Burak Ipekci
- Podcast
- Hospitality Daily Podcast
- Published
- May 22, 2026
- Duration seconds
- 820
- Processing state
not_requested
Actions
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Summary
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why the hospitality industry is splitting into two distinct businesses, and why only one of them can justify calling itself a hotel. He explains the "concierge mindset" as a philosophy that should run through every role, why emotional engagement is the only thing that justifies a premium ADR, and why teams that don't feel welcomed at the d...