{"podcast":{"title":"Hospitality Daily Podcast","slug":"hospitality-daily-podcast-5916452","podcast_index_feed_id":5916452,"rss_url":"https://rss.buzzsprout.com/2103299.rss","website_url":"https://podcast.hospitalitydaily.com/","image_url":"https://storage.buzzsprout.com/jg9z46gnfy3xxq7w332v74p2plco?.jpg","author":"Josiah Mackenzie","episode_count":1305,"summary":"Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.","last_synced_at":"2026-07-20T16:19:01.969442+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452"},"episode":{"title":"The Concierge Mindset - Burak Ipekci","slug":"the-concierge-mindset-burak-ipekci","published_at":"2026-05-22T00:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-concierge-mindset-burak-ipekci","show_page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452","url":"https://podcast.hospitalitydaily.com/burak-ipekci-concierge-mindset/","audio_url":"https://www.buzzsprout.com/2103299/episodes/19219159-the-concierge-mindset-burak-ipekci.mp3","summary":"In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why the hospitality industry is splitting into two distinct businesses, and why only one of them can justify calling itself a hotel. He explains the \"concierge mindset\" as a philosophy that should run through every role, why emotional engagement is the only thing that justifies a premium ADR, and why teams that don't feel welcomed at the d...","meta_description":"In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case fo…","key_points":[],"chapters":[],"topics":[],"duration_seconds":820,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/the-concierge-mindset-burak-ipekci/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-concierge-mindset-burak-ipekci.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}