# The Concierge Mindset - Burak Ipekci

Page: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-concierge-mindset-burak-ipekci
Text version: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-concierge-mindset-burak-ipekci.md
Podcast: [Hospitality Daily Podcast](https://stenobird.com/podcast/hospitality-daily-podcast-5916452)
Published: 2026-05-22T00:00:00+00:00
Episode link: https://podcast.hospitalitydaily.com/burak-ipekci-concierge-mindset/
Audio file: https://www.buzzsprout.com/2103299/episodes/19219159-the-concierge-mindset-burak-ipekci.mp3
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JSON: https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/the-concierge-mindset-burak-ipekci
Duration seconds: 820

## Resource

In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why the hospitality industry is splitting into two distinct businesses, and why only one of them can justify calling itself a hotel. He explains the "concierge mindset" as a philosophy that should run through every role, why emotional engagement is the only thing that justifies a premium ADR, and why teams that don't feel welcomed at the d...

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## Transcript

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