Episode
How AI Addresses the Biggest Cost in a Hotel: Labor (Ben Rafter, Hotel Equities)
- Podcast
- Hospitality Daily Podcast
- Published
- Jun 25, 2026
- Duration seconds
- 640
- Processing state
not_requested- Canonical source
- https://podcast.hospitalitydaily.com/ben-rafter-ai-labor/
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Summary
In this episode, Ben Rafter, CEO of Hotel Equities, shares how his team is using AI, data, and real-time operational insights to improve labor management, often the largest controllable expense in a hotel. He explains how better scheduling and smarter decision-making create opportunities to improve efficiency while maintaining the guest experience. You'll also hear why data alone isn't enough and how intelligent recommendations help hotel leaders think more like owners. Learn more: HE L...