Episode
Listening and Learning as a Long-Term Care Ombudsman
- Podcast
- Elevate Eldercare
- Published
- Apr 1, 2026
- Duration seconds
- 3595
- Processing state
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Summary
In this week's episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Beverly Gianna, who recently became a long-term care ombudsman after a three-decade career with the New Orleans Convention and Visitors Bureau, now known as New Orleans & Company. Having earned at least three master's degrees—one from the USC Leonard Davis School of Gerontology— Beverly has become a passionate advocate for nursing home residents . Her fascinating story takes listeners through personal caregiving experiences and a deepening interest in aging, ultimately leading her to ombudsman work. In today's episode , she champions the rights, dignity, and voices of residents—ensuring they are heard, respected, and empowered. Among the many valuable lessons Beverly has learned along her journey: listening is one of the most powerful tools in advocac y. As she notes, a dvocacy starts with listening—helping residents articulate their needs, preferences, and goals.