# Listening and Learning as a Long-Term Care Ombudsman

Page: https://stenobird.com/podcast/elevate-eldercare-932265/listening-and-learning-as-a-long-term-care-ombudsman
Text version: https://stenobird.com/podcast/elevate-eldercare-932265/listening-and-learning-as-a-long-term-care-ombudsman.md
Podcast: [Elevate Eldercare](https://stenobird.com/podcast/elevate-eldercare-932265)
Published: 2026-04-01T04:00:00+00:00
Episode link: https://greenhouseproject.libsyn.com/listening-and-learning-as-a-long-term-care-ombudsman
Audio file: https://traffic.libsyn.com/secure/greenhouseproject/Elevate_Elder_Care_339.mp3?dest-id=2192663
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JSON: https://stenobird.com/v1/public/podcasts/elevate-eldercare-932265/episodes/listening-and-learning-as-a-long-term-care-ombudsman
Duration seconds: 3595

## Resource

In this week's episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Beverly Gianna, who recently became a long-term care ombudsman after a three-decade career with the New Orleans Convention and Visitors Bureau, now known as New Orleans & Company. Having earned at least three master's degrees—one from the USC Leonard Davis School of Gerontology— Beverly has become a passionate advocate for nursing home residents . Her fascinating story takes listeners through personal caregiving experiences and a deepening interest in aging, ultimately leading her to ombudsman work. In today's episode , she champions the rights, dignity, and voices of residents—ensuring they are heard, respected, and empowered. Among the many valuable lessons Beverly has learned along her journey: listening is one of the most powerful tools in advocac y. As she notes, a dvocacy starts with listening—helping residents articulate their needs, preferences, and goals.

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## Transcript

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