{"podcast":{"title":"Elevate Eldercare","slug":"elevate-eldercare-932265","podcast_index_feed_id":932265,"rss_url":"https://greenhouseproject.libsyn.com/rss","website_url":"https://www.aginginnovation.org","image_url":"https://static.libsyn.com/p/assets/a/c/d/8/acd8d1bf3fa16ea9d959afa2a1bf1c87/AgingIn_Elevate_Eldercare_3000x3000.png","author":"Janet Wright","episode_count":357,"summary":"Let's Elevate Eldercare Together! Every great eldercare community has a unique story, and there are many paths toward providing high-quality, person-directed services and supports for older adults. That's why we launched Elevate Eldercare—to bring together thought leaders, activists, and advocates in the field of aging services and give them a space where thoughtful discourse and diverse perspectives flow freely. Join Susan Ryan, CEO of AgingIN (formerly Center for Innovation), every Wednesday for enlightening, provocative, and sometimes uncomfortable conversations. Together, the hosts and guests explore opportunities and challenges in person-directed living and empowered cultures in the community of one's choice.","last_synced_at":"2026-07-01T14:19:19.390963+00:00","page_url":"https://stenobird.com/podcast/elevate-eldercare-932265"},"episode":{"title":"Listening and Learning as a Long-Term Care Ombudsman","slug":"listening-and-learning-as-a-long-term-care-ombudsman","published_at":"2026-04-01T04:00:00+00:00","page_url":"https://stenobird.com/podcast/elevate-eldercare-932265/listening-and-learning-as-a-long-term-care-ombudsman","show_page_url":"https://stenobird.com/podcast/elevate-eldercare-932265","url":"https://greenhouseproject.libsyn.com/listening-and-learning-as-a-long-term-care-ombudsman","audio_url":"https://traffic.libsyn.com/secure/greenhouseproject/Elevate_Elder_Care_339.mp3?dest-id=2192663","summary":"In this week's episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Beverly Gianna, who recently became a long-term care ombudsman after a three-decade career with the New Orleans Convention and Visitors Bureau, now known as New Orleans & Company. Having earned at least three master's degrees—one from the USC Leonard Davis School of Gerontology— Beverly has become a passionate advocate for nursing home residents . Her fascinating story takes listeners through personal caregiving experiences and a deepening interest in aging, ultimately leading her to ombudsman work. In today's episode , she champions the rights, dignity, and voices of residents—ensuring they are heard, respected, and empowered. Among the many valuable lessons Beverly has learned along her journey: listening is one of the most powerful tools in advocac y. As she notes, a dvocacy starts with listening—helping residents articulate their needs, preferences, and goals.","meta_description":"In this week's episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Beverly Gianna, who recently became a long-term care ombudsman after a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3595,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/elevate-eldercare-932265/episodes/listening-and-learning-as-a-long-term-care-ombudsman/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/elevate-eldercare-932265/listening-and-learning-as-a-long-term-care-ombudsman.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}