Episode
How Dental Practices Are Losing New Patient Opportunities w/ Voicemails & Sticky Notes
- Published
- Dec 1, 2025
- Duration seconds
- 2235
- Processing state
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Summary
Stop letting outdated front office practices like unchecked voicemails and messy sticky notes cost your dental practice thousands in lost new patients . Richard May of Mango Voice reveals how implementing an AI receptionist and standardized notes solves the massive 35% missed call crisis facing the average practice. In this interview episode of Dental Unscripted , hosts Mike Dinsio and Paula Quinn talk to Richard May about the future of dental VoIP systems and how Mango Voice uses AI to capture leads and streamline front-office operations. This discussion is critical for any dental startup or established practice focused on reducing overhead and achieving higher profitability in dentistry . What You’ll Learn to Boost Your Dental Practice Revenue: • The painful truth: The average dental practice is still missing around 35% of their calls . • Why voicemails are "dying" ; only 27% of missed calls actually leave a message , and they are typically less than fifteen seconds long. • How the Margo AI receptionist converts missed opportunities by engaging callers in conversations longer than three minutes 92% of the time . • How AI Notes standardize conversation summaries (eliminating the need for sticky notes ) and log them directly into your Practice Management Software (PMS). • Gaining powerful call analytics , including a score (positive/negative/neutral) and transcripts, to coach your team on phone skills. • Why Mango Voice provides free phone numbers and service for dental startup credentialing, avoiding critical upfront costs. • Insights into the future of AI in dentistry , focusing on outbound solutions like recall scheduling and insurance verification. Guest Expert: Richard May from Mango Voice . Richard discusses how Mango Voice offers comprehensive voice over IP (VoI…