Episode
Efficiency vs Productivity in the Service Shop
- Podcast
- Dealer Talk With Jen Suzuki
- Published
- Mar 30, 2026
- Duration seconds
- 920
- Processing state
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Summary
If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process . In this episode of Dealer Talk with Jen Suzuki , I break down the difference between technician efficiency and productivity , and why service advisors have more influence on shop productivity than they realize. When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time. In this episode we cover: • The difference between technician efficiency vs productivity • How slow approvals kill shop productivity • Why clear write-ups and communication matter • How advisors can keep the entire shop flowing smoothly Because sometimes the shop doesn't need more technicians. It just needs faster approvals and tighter execution.