# Efficiency vs Productivity in the Service Shop

Page: https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/efficiency-vs-productivity-in-the-service-shop
Text version: https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/efficiency-vs-productivity-in-the-service-shop.md
Podcast: [Dealer Talk With Jen Suzuki](https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256)
Published: 2026-03-30T23:50:00+00:00
Episode link: https://jennifersuzuki.libsyn.com/efficiency-vs-productivity-in-the-service-shop
Audio file: https://traffic.libsyn.com/secure/jennifersuzuki/DTWJS_SOLO_March_2026_Technician_Efficiency_Vs_Productivity_LL_MTDR.mp3?dest-id=2463665
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JSON: https://stenobird.com/v1/public/podcasts/dealer-talk-with-jen-suzuki-3437256/episodes/efficiency-vs-productivity-in-the-service-shop
Duration seconds: 920

## Resource

If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process . In this episode of Dealer Talk with Jen Suzuki , I break down the difference between technician efficiency and productivity , and why service advisors have more influence on shop productivity than they realize. When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time. In this episode we cover: • The difference between technician efficiency vs productivity • How slow approvals kill shop productivity • Why clear write-ups and communication matter • How advisors can keep the entire shop flowing smoothly Because sometimes the shop doesn't need more technicians. It just needs faster approvals and tighter execution.

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## Transcript

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